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Complaint Details
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Initial Complaint
07/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had Bath fitters install a tub in my home at 105 Furman street Greenwood SC, 29649. The tub in question had a lifetime warranty, which I still have my paperwork and contract. I have called over the years with small problems and never had an issue getting in contact with anyone or them sending someone to complete the work. Well about a year or more ago I noticed that my tub had a crack in it. I tried contacting bath fitters through the number I have used previously. On this occasion I was told that this number was for new customers and was given another number to call. I never got a response. I was given and tried several different numbers and a email address. I never got a call back or a email back. The Crack in the tub has caused damage to my bathroom floors, which if I could have had the tub replaced or fixed it would not have been a issue. I cannot say if the individuals that I talked to were honest in the information that I was given but I had never had any issues with bath fitters fixing any issues I have had.Business response
07/16/2024
*** *********
We have called the phone number listed here for you several times over the last two days and not gotten an answer. We have also left two voicemail messages. Please give us a call at ************ at your earliest convenience.
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Contact Information
608 Crown Pointe Dr
Duncan, SC 29334-8959
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Get a QuoteCustomer Complaints Summary
6 total complaints in the last 3 years.
1 complaints closed in the last 12 months.