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ComplaintsforZee Mart
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Complaint Details
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Initial Complaint
10/12/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
The Zee Mart in Easley is charging us to use our own money. Apparently I have to spend at least $5.00 or they add on an extra *grocery* $0.50 fee (yes that’s what shows up). I asked why and she just kept saying I had to spend more money. I pulled out my moms EBT card and told her to remove it and I will just pay EBT and she said you still have to spend $5.00 or more. Why am I being forced to spend MORE money? On top of that almost everything they sell they break open and sell individually. For example I have to pay $0.79 for a little box of Yoo-hoo that clearly states not to sell individually. She bought the little 6 pack for $1 at dollar general. I understand trying to make it and all that but charging me to spend how much YOU think I should spend is not right. I can take a picture of the sign if I need to. But I told her I was calling.Customer response
10/12/2021
I didn’t let them charge my card this time so not on my account. They do currently have a sign up on the register stating this is what they do. She pointed it out to me. I can probably have copies of my whole families billing statements if you would like, they probably have some on there. But if you walk in it’s right there, just look up from the card reader.Business response
11/10/2021
Hello ms Cindy, we have a sign about .50 fee under $5.00 transation on credit cards. We didn't force her to spend more money.Customer response
11/10/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. I accept credit cards being charged extra because money is not received right away, but not ebt and debit cards.
Regards,
******** ****
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.