ComplaintsforFieldStone Solutions LLC
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Complaint Details
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Initial Complaint
09/09/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
FieldStone is a terrible company to work with. A lot of promises told upfront to get the sale and many things change afterwards. You are told a timeframe for completion that is not true. Say that delivery is included. They backtrack on a lot. Work is said to be started "next week" but never happens. They were dishonest about square footage. They were dishonest about timeframe. They are overcharging for the little work they are doing. A little after we paid, they disappeared to the Bahamas. Makes you really think that your money is going into their lives style instead of going towards the work you paid them for. Stay far away from this company.Business response
09/19/2024
** ****** signed a detailed contract regarding the buildout of his cottage. The building of the shell and delivery has nothing to do with Fieldstone. ** ****** was given a 6-8 month time frame for the buildout once we revived the shell. We received the shell 6/11/2024. He was aware of the square footage issue early on in the process and we agreed to add on to his unit if needed to please *** ******. No one forces them into a sale. They actually went to lunch before making a final decision to discuss the purchase. We have signed contracts and will be happy to submit those as well. As far as a trip to the Bahamas that is really none of his business and was planned years in advance. We run a clean business with employees and many happy customers. Me and *** ****** have had issues from the beginning including wanting to cancel and have delayed the process themselves by making numerous changes to the design and floor plan. Our contracts clearly state no refunds on deposits or payments and he signed it. In our opinion ** ****** is out of money and being forced to move from his current location which his in laws home.Initial Complaint
06/26/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Feb 28 2023 I ordered my building did not receive the building till Feb 13 2024 still has not finished what was promised. He put in a heat air unit put it in wrong said he would be back have not hurd from him I have all text messages from the beginning of this contract. I want him to fix the unit and do what he said he would this has been going on for over a year this is my business and I can't open till he fixes what he put in wrong including hot water tank to close to electric panel. He also owes me 2800.00 fir a deck that I canceled because he was taking to long. I gave continued to text this man asking him to come out and finish the work and he has not replied. This has been going on for over a year. I would upload all the text but don't know how.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.