ComplaintsforSpring Valley Air Conditioning

• Initial Complaint

  04/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In late March of 2024, I contacted Spring Valley Air Conditioning after seeing what they would provide in doing an HVAC inspection of a house I was considering buying. I have attached a screenshot of the Inspection Information that would be provided after the inspection. They did not provide any of this. All they provided is the invoice and a one sentence statement in a letter. I phoned Spring Valley Air Conditioning and requested the information indicated on their website but was told they only provide what I received. As a result, I am not forced to hire another company that will provide the information that Spring Valley Air Conditioning advertised but did not provide. I have tried multiple times to resolve the issue with the company, but have not been successful. Please warn future customers to avoid Spring Valley Air Conditioning because they are committing fraud by advertising services that they have no intention of providing after they receive the customer's money.

  Business response

  04/19/2024

  The technician's invoice sent to the customer upon her request clarifying what was done was done during the inspection was sent the day after the jobsite invoice. It was very thorough, and was emailed to her at her request. It is attached for your review.  It was not attached to the customer's complaint.

  Since SVAC has a long HVAC Inspection Checklist that the technician has to follow we do not always list all of the details of the inspection at the jobsite.  As you know, that checklist was attached to the customer's complaint. 

  Many times we indicate "HVAC Inspection completed" and issue the letter.  We do not release letters that the unit is operating property if it is not.

  The realtor was at the home during the inspection with the technician.  Had the realtor asked for more information to be documented on the invoice on the day of the inspection, the technician would have done so.  Instead it was sent to the customer the day after.  The technician went over everything with the realtor and asked if there were any questions and the realtor said "no, as long as everything is okay, I do not have any questions."

  Our customers are important to us and their satisfaction is our primary concern.  The technician on call has over 25+ years experience.  It is unfortunate that the customer did not meet him or speak with him as I am sure she would have been happy with the HVAC inspection.  He is very conscientious and is a great service technician.  

  Best Regards,  Gail M*****

  Customer response

  04/19/2024

   I am rejecting this response because:

  I have attached the ONLY invoice I received from them.  They have created a fake invoice to send to the BBB.  They even included in their fake invoice (created after they were contacted by you) a few thigs that I told them were pointed out in the regular inspection.

  Manufacturing a FAKE invoice to send to the BBB that they created after I filed a complaint is further proof that they have no integrity.  

  In hindsight, I should have read the many negative reviews posted about this company.  I do not want anyone else to get swindled by them.  Because they have created this new invoice after I filed a complaint with the BBB, I have ABSOLUTELY no confidence that they checked any of the things thy listed.

  Respectfully

  Linda M*****

  P.S.  I have never ever filed a complaint about a company in my 66 years on this planet.  I want people warned about this company.
  
  

  Business response

  04/23/2024

  Ms. M***** requested a better breakdown and that is why the invoice was sent on 3/29/2024.  The first invoice was sent 3/28.  The computer generates when an invoice is emailed, and the computer documented the date as 3/29/2024 for the breakdown. Also, attached are the pictures the technician took at the jobsite when doing the inspection.  

• Initial Complaint

  10/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchase my house and spring valley is who installed my hvac unit which who we were told to contact if any issues. I have had to call spring valley over 20 times in reference to my unit freezing and the house getting so hot I would have to get hotels for me and my 4 children. There have been over 10 technicians that have came out and a master technician stating that they found the issue EVERYTIME and have not. They advised me is I had any other issues they would replace my unit because it’s no way I should have any other issues and they claim to really not being any issues. The issues still pursued even after warranty has expired and my unit has and still leaking and freezing: I now have damage to my ceiling in my hallway as well as my master bathroom as I did since the issue began. I have small children and I don’t want any issues with mold growing from water damage. EVERYTIME I call I get no resolution and they send some one out who does a temporary fix or say they see nothing wrong with the unit when it’s obvious a problem.

  Business response

  10/25/2023

  After speaking with Mrs. S********* today 10/25/2023 1:25pm . Spring Valley is sending out a service tech on Thursday 11;00pm to see if we can determined what is going on. The last time we were at Mrs. S********* house was 6/ 23/2023 and found no problems at that time. Mrs S********* has emailed some photos of ceiling damaged with water stains. We will do our best to see what is going on. 

  Mrs. S********** has stated she would like a new unit installed. For us to do this as a warranty we would need to have a okay from the manufacture. ( Heil , ICP Comfort products). 

• Initial Complaint

  08/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When I bought my New Construction home from fortress at the time, Spring Valley Air Conditioning installed the unit. They installed the Duct work completely wrong! I have zones crossed up and nothing works properly. Because the zones are cross I have to replace dampers every 2 years! They came and put a bandaid on the problem and left. The zones are still crossed and now they say they are done. So I bought a new construction home with bad duct work and now it’s on me! I would never recommend these guys to anyone! I’m currently seeking legal advice so when can get to the bottom of this. I go to a second opinion and the guy asked me who put this duct work together Stevie Wonder?(no disrespect)

  Business response

  09/11/2023

  2018 - Installed HVAC in new construction 

  3/2020- Balanced out air flow (Zones were crossed and repaired.) 

  2/2021- Replaced 10" and 12" damper no charge.

  7/2023- Customer called in for no ac. Service Tech went out to check and see what was going on. Found a bad 10" two wire damper. Quoted customer $ 428.77 to replace damper. Customer has refused to pay trip and diagnostic of $ 89.00 from 7/23 and also stated he didn't think he should be responsible for replacing the damper. Customer was then told we would not be back. 

  Warranty on new installs 5 year parts and 1 year labor warranty. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩