ComplaintsforMcLeod Physicians Associates

• Initial Complaint

  07/29/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Please see the attached complaint.

  Business response

  08/05/2022

  Contact Name and Title: *************************
  Contact Phone: ************
  Contact Email: ************************************
  The Consumer Complaint form was referred to our ***************** ***************************** with the **************** has responded that an expedited refund check has been requested and reassurance that this will not harm the consumer's credit. She also extends her apologies for not addressing in a more timely manner.

• Initial Complaint

  05/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On March 2, 2021, I had a Colonoscopy done at McLeod Hospital in Florence which required anesthesia. I was billed twice for the same procedure. The first bill was dated, June 16, 2021 and was paid by check ***** for $59.35 and sent on 6/29/2021. I received the 2nd bill dated July 14, 2021 and was paid by another ********** for the same amount of $59.35. I did not discover the duplicate payment until January 19, 2022. I phoned the Billing office as was told to send proof of my over-payment via Email to ****************@AnesthesiaLLC.com which I did right after my phone call to them. Both bills and Cancelled checks were attached. I have called numerous times after having given time for processing. The only answers I get are that it is being processed. No one can or will tell me when I will get my refund. As of today, May 6, 2022, I am being told from American Anesthesiology that a spreadsheet is sent to McLeod to be processed for refunds. I have called McLeod directly and always referred back to the Billing Office of American Anesthesia LLC. I am at a loss for how to deal with this. I am being kept on hold for extended periods of time. I have several times requested to speak to a supervisor and there is never one available. I have been told they will call me back and they never do. It has been more than 2 weeks since my last request for a callback and still no call. Please, help me get my refund of this over-payment of $59.35. Thank you, ****** *****

  Business response

  07/30/2022

  Business Response /* (1000, 8, 2022/05/20) */ Hi, Thank you so much for sharing this patient's concern with us. I have contacted Mr. ****** ***** and apologized for this issue and to let him know that his refund check for $59.35 was mailed out today to **** ****** Drive ******** ** XXXXX. He should receive it within the next couple of days. Again, we appreciate you reaching out to us as we were glad to assist.

• Initial Complaint

  12/30/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Paid doctor bill on 10/4/21 for the amount of $58.51..... Have received the same bill thereafter 3 times. I spoke with a customer service representative about the first and second bill. The second time, I was instructed to fax over the confirmation of payment. Still thereafter, I received the same bill for a third time.

  Business response

  07/10/2022

  Business Response /* (1000, 12, 2022/03/16) */ Our records do not reflect a Billing Statement has ever been sent in the amount of $58.51. We we do not have any records of a payment in the amount of $58.51. We do not have any records of receiving a patient call regarding any of these concerns. Can the Consumer possibly call me at XXX-XXX-XXXX so we can discuss the documentation (the statement) he has in his possession so we can try to determine who is sending the bill? It may possibly be the anesthesia department. I oversee the Physician Billing but can navigate his concerns to the applicable party. Consumer Response /* (3000, 14, 2022/03/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Apparently, McLeod Health must have understood the complaint in the first place. I haven't received the $58.51 bill statement since the date I filed the complaint 12/27/21. So, they're either blind or they're just liars. I still have in my possession, the bill statements & proof of payment off the website provided on the statement. I've made all the appropriate calls the first time to resolve this issue. Spoke to various rep's & faxed the papers to no avail. At this point, I will not be calling anyone else again. As long as, I'm not receiving this bill again, then everything is fine.

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