Customer ReviewsforFive Star Chevrolet/ BMW/ Mercedes-Benz in Florence

BUYER BEWARE! I inquired on pricing for a 2022 Chevrolet Trail Boss. The dealership offered $1500 off the quoted price if I financed through them. I then requested they forward the general terms of the contract for me to read over. They refused to do this after multiple requests from me explaining that I wanted to read through the fine print. When I called back the next day, the salesman said they no longer wanted to do business with me as they were afraid I would give GM a bad survey response back on them and they just couldn't take the risk. It all sounded a little shady. What companies refuse to allow a customer to read the fine print of the contract?

This customer was in contact with Five Star Chevrolet on a vehicle that was in transit to the dealership, meaning the vehicle had not arrived yet. This has now become a popular practice with the limited availability of inventory in stock for customers to look at. The customer elected to provide us with a credit application in order to be approved on the vehicle when it did arrive so it would be secured with his name on it. The customer did in fact ask for a finance contract to read over however those are computer generated by our systems when the customer signs the paperwork to finalize the purchase. Since this truck had not arrived yet, it was not possible for us to honor his request. We do not feel that his request was outlandish, but again it was not possible. After the customer was informed of this he claimed we were a "shady" dealership. With this being said, I as the General Manager felt that it was in the best interest of the dealership not to proceed with the transaction. We like for our customers to be completely satisfied with their experience and this example was not leading toward a satisfied one with both parties so we thought it to be best to end the discussion of the purchase at that time. We feel as though we were correct in our actions. If you have any questions you can contact me, John C. Thank you.

Joel C is diminishing the reputation of BMW overall. Disrespectful, nasty, cocky arrogant attitude! What service manager talks over clients and hangs up the phone on them, leaving them with uncertainties. Not to mention he installed a NON-BMW BATTERY IN MY CAR (Chevy battery which I paid $580, under the assumption it was a BMW battery). Which caused my alternator to go out! And now they are refusing to refund me when this whole situation is their fault! BMW of Florence has lost my business, along with my family and anyone I'm associated with. I was disrespected in the utmost way! Is this the ultimate driving experience?? Lack of professionalism at its finest! He is not deserving of this job nor this position. Absolute poor performance. I hope the corporate office notices these complaints and grants someone who is more deserving of this position!

This is John C, General Manager with BMW of Florence. I have spoken with Ms. ******* and am familiar with this situation. Ms. ******* brought her vehicle to our shop on 10/7/2021 and requested that we replace the battery in her car. She did not request for the issue that was draining the battery to be diagnosed. Per her request, we did replace the battery at this time. Due to availability issues, we informed Ms. ******* that a BMW battery would not be available for some time but we did have a general motors battery that was the same size and voltage output as the recommended BMW battery and she confirmed that would be sufficient for us to place in her vehicle. About a month later around 11/8, Ms. ********** car was brought in for an issue having to jump start the car in the mornings. Ms. ******* then had us diagnose the issue this time and we found that the alternator needed to be replaced and this was draining the battery. She paid her diagnosis charge and elected to make the repair at another repair shop who informed her that he battery that was just replaced by us in October would not hold a charge due to it being drained by a faulty alternator. Since we did not know at the time the battery was replaced by us that the alternator was not working properly, there would be no way for us to know the battery replacement would not ultimately solve the issue that Ms. ******* was having with her car. The phone call conversation with Mr. Capps that she is referring to explained all of these happenings and towards the end of the phone call, the conversation was becoming confrontational. I myself listened to the phone call as it was recorded and in my opinion Mr. Capps handled the conversation well, he informed Ms. ******* that he would see what he could find out about the battery being covered by warranty from General Motors but wouldn't know an answer until the next day at the earliest due to the time the conversation that day. Since the conversation was becoming confrontational, Mr. Capps informed her twice that he would call her the next day with an update but he was going to end the conversation. He then hung up the phone and ended the conversation. Later that same evening, Mr. Capps text Ms. ******* letting her know that if she brought her bad battery back to us, we would give her a replacement battery at no charge to her. This was unacceptable by Ms. ******* I feel as though Five Star (BMW of Florence) responded accordingly to this matter and assumed responsibility for the battery even though it was nothing from our doing that the battery was drained. We informed Ms. ******* what we would do in order to help her, she did not feel that was enough, but we at BMW of Florence feel as though we have offered all we could do to solve this matter. Thank you for your time.