7 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Victoria V
1 star04/23/2024
we are a dealership, i worked with this company for a repo. They make things difficult so time goes by and they charge you more for storage. The ladies i spoke to were nice but i had a stressful experience tbh.
Associates Asset Recovery, LLC Response
04/30/2024
If you have any issues you can contact our compliance department. Our email is ************************************* and we will be happy to investigate this matter.Review from Rebecca G
5 stars12/13/2023
I am trying to file a formal complaint on SS recovery LLC in ******** **************. They told my vehicle from my yard in ******** ************** and they told my Bubba off and we are not paid for the damages.Review from JOSEPH L
1 star03/25/2023
I am a 66 year old Vet I got Covid and missed payments. My car was taken to ************ in ****** ** they had to break into a car to get mine out.Every tool I had was stolen from my car . I have called about 20 times and told " checks in the mail" I have two witnesses that will swear the tools were there. Seems like there is a Pattern of POOR Operation from former employees and customers as well...Review from TC B
1 star07/12/2022
This company is a scam on top of a scam. They rarely answer the phone. You're on hold or "in the que" for up to an hour or more only to have the CSR hang up on you before you can even say hello. When you finally get through you're told to call another number to schedule an appointment to get YOUR PROPERTY. I spent 3 hours calling, leaving messages, calling over ten times and left 3 messages. I finally got through to the previous number I called and was told they just closed for the day and I should try back in the morning. I was also told I was still accruing another $20 storage charge despite their refusal to answer the phone or return any messages at all. They only want to milk you for more money and buy being lazy or intentionally wasting time they continue making money off people. The state needs to regulate this garbage business practice that these people have going.Associates Asset Recovery, LLC Response
07/13/2022
I apologize that you experience high waiting calls. Associates Asset Recovery is doing our best to ensure that calls are answered at a timely matter while still providing top-notch service. If you are still experiencing trouble with scheduling your appointment, please call me directly at XXX-XXX-XXXX EXT **** so that I can assist you to the best of my ability.Review from Erin T
1 star02/15/2022
Horrible service at their Aviation Ave., SC location. Requires an appt to pick up the vehicle but would not answer the phone to schedule an appointment. Mailbox says it's full so unable to leave a message. Showed up at location to speak with incredibly rude employees who said they can't do anything today because power is out. I called corporate and was told I CAN pick up my vehicle so I knocked on the door again and was told I'd have to wait and they don't know for how long.Review from Lemona B
1 star10/21/2021
SCAM .. they tow my car it was a mistake on the finance ppl side.. they drove my car I had full tank of gas ..when I picked my car up it was on E ... my breaks go all the way to the floor only had the car 2months.. no copy of paperwork, tires mess up, car was full of dirt,they make another key pad and said the old one don't work,they went in the trunk, my car making this strange noise... I will be calling my LAWYER!! & We Tracked the miles!!Review from Ayanna M
1 star09/02/2021
They are the worst if i could rate them zero stars i would they are nasty racist individuals if i was to get my car towed again i would leave it there. They go through your cars take things that don't belong to them and try to sell your things online they are the absolute worst !
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