Business ProfileforTides Folly Beach

On behalf of Yvonne & Richard S***** Issues with room & furniture condition, moldy trim, dirty curtains (black), AC unit spitting out small black particles I likely inhaled overnight (I have samples and if it wouldn't cost me $1000 locally to have them analyzed I would do so), the AC unit was held together w/mastic tape, outlets so loose we had to twist our charger to get continuity between prongs & receptacle slots & was likely fire hazard, bathroom moldy & in terrible shape (wife & I are both allergic to mold), bath fixtures loose, rusty & sharp light fixture, furniture looked like it was discarded garbage day refuse, toilet was not secured to floor, etc. Made staff aware and was offered a smaller room for the same price & we declined in favor of pursuing further action. Room not serviced when ALL others on our floor were so had to wait for toilet paper, towels & such so we lost out on a great deal of our day 2x, towels were terribly thin & we did not receive enough (3) vs what ads show. Abysmal room & experience & if we weren't more than a reasonable distance from home (15hrs), I would have left. Reached out to site management via an email acct I was provided & via front desk staff but never responded. None of the preceding is reflective of what Tides website presents & borders on bait and switch or simply blatant false advertising. The staff acknowledged our room was old and scheduled for a redo, well I am not happy that we had to pay for sub-par quality and that Tides Folly Beach kept that room in service for customers in the first place. Tides Folly Beach, 1 Center St., Folly Beach, SC 29439, United States, Room# ***,Folio 63753,Confirmation# *********, Arrival 3-21-23,Depart 3-24-23,Refund of room price charged $662.15 & reimbursement for cost of particle testing of the black particles I was exposed to in this room & likely inhaled/ingested. I will pay for billed room taxes, resort fee, etc. listed on the original bill.