ComplaintsforAnytime Fitness
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/23/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
My stepson, *******************************, canceled his Anytime Fitness membership effective as of October 9, 2022. I've attached a copy of the termination letter. We paid 1/2 of the remaining membership fee as a termination fee per his contract (which is also attached). I know that Anytime Fitness received the notice because they cashed the $187.50 check and stopped charging our **** last fall (we put ******* monthly fees on our ****). However, starting January 2023, Anytime Fitness started charging our credit card again. It was $17 in Jan. $25 in Feb. And $34 each for March thru August 2023. I contacted **** and disputed some of the charges, but most were outside the 60-day window for disputes. Even so, **** credited us $17 for the January charge and $68 for the July and August 2023 payments. I emailed Anytime Fitness about this and got a response that ******* account was terminated on September 9, 2023, which isn't true, but must be what's in their records (I've attached these emails). This past Friday, I received an email with a FINAL NOTICE banner indicating that Anytime Fitness was going to charge our **** $43. I tried to call the "800" number, but wasn't able to reach a human. I replied that if they charge our **** we will bring an action under the Fair Debt Collection Practices Act. Copies of these emails are attached. Last week, I sent **** mailed notices to the two LLC Manager addresses for *** Fitness Solutions, LLC, the franchisee of Anytime Fitness, demanding a refund of the March thru June overcharges plus the February charge, for a total charge of $161. This letter also is attached. We would appreciate your ensuring that ******* account is terminated as of the original termination date, that our **** is not further charged, and that *** Fitness Solutions refunds the illegal **** charges.Business response
10/25/2023
This was my email conversation today to ******* (I just copied it below). I will attach a statement for the cancellation and the refund I did today.
All the best *************************** (Director Anytime Fitness)
We got a notification from the BBB about the gym membership of your stepson *******************************. I tried to call you today and left a VM, but in addition to that I will write you this email statement and cc in the owner of the gym.
My apologies for the issues that you experienced with the cancellation of *****. I reviewed all your documents and you are totally right. The membership should have been cancelled since 8/27/2022.
Here is what happened . You addressed all your communications to *** financial and not to the gym of your son (Anytime Fitness *******************). *** financial is just partner of the ** franchise and is in charge for all the payments. They should have never endorsed the check. This is only possible from the gym owner. They should have forward your cancellation request and the check to us.
We never got anything from them, thats why your son still got charged. I will investigate with *** financial why all those mistakes happened . But that is not your problem.
Attached you will find the cancellation and the refund invoice.
Again my apologies for this. Feel free to call me anytime or email me back .
All the best
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.