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          Best Western-carowinds has 1 locations, listed below.

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            Business ProfileBest Western-carowinds

            Hotels

            Contact Information

            3675 Foothills Way

            Fort Mill, SC 29708-9299

            Visit Website
            (803) 548-8400

            Customer Reviews

            2/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C+

            This business is not BBB Accredited

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            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            3675 Foothills Way, Fort Mill, SC 29708-9299
            BBB File Opened:
            8/1/2011
            Number of Employees:
            10
            Business Management
            • Mr. Sam Rambhai, Manager
            Contact Information

            Principal

            • Mr. Sam Rambhai, Manager

            Customer Contact

            • Mr. Sam Rambhai, Manager
            Additional Contact Information

            Fax Numbers

            • (803) 548-6572
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Traveling soon? Shop smart when booking a hotel room

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/05/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I booked a reservation at the Best Western Carowinds ( through Booking. com) for Feb. 19 & 20, 2024. Our car broke down on the way there. I called ** to cancel. They told me I had to call Booking. Booking said to call **. According to the Booking confirmation notice, I would be charged for the first night, but refunded additional nights. I have contacted the hotel a total of 6 times, and they have never returned my call. I contacted ** customer relations and they said they have a "no refund" policy, contrary to Booking. com's written policy. I expect to get a refund for the second night, $87.50, but the ** manager will not return my calls. I also have a request for help in with Booking. I would show a screenshot of the confirmation, but Booking will not let me do a screenshot. Thank you.

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kathleen B

            04/15/2024

            I booked through a third party site over a month in advance for 1 night. When I got there, they said they had to charge me an extra $20. The excuse was that the room rate that the third party had and reimbursed them for was wrong and the third party was undercharging, therefore they had to charge me more. I did get a receipt when I checked in, but it did not have the $20 charge or the taxes on it. Then next morning when I checked out, I asked for a full receipt with all charges and they denied it! They told me the third party should have sent it to me. The hotel was clean. Breakfast is what I expected.

            Local BBB

            BBB of Southern Piedmont and Western N.C.

            More Info on Local BBB

            BBB Reports On

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