Business ProfileforOptical Communities

Ive had issues with this company since Ive moved in and it was not my choice. My apartments force them on you, which makes sense. No one would be a customer willingly. But today tested my patience all the way. Internet went out and no one bothered to inform customers there was an outage. I called to simply ask for an email to provide to my employer as proof of an outage. I was told I would receive an email and it never came. I called back multiple times and was told the same thing. After finally requesting a supervisor they explained that emails have to go through corporate. What kind of internet company doesnt notify their customers when issues are occurring? At the end of all of this a supervisor read a message out loud for me where corporate called me an abusive customer because I was requesting a simple email. Luckily I recorded the convo and didnt need an email. Decided dealing with this company is not worth the effort. Theyll continue charging me $90 a month but at this point its not worth the battle. I switched to spectrum and now I can have peace of mind and reliable internet. Enjoy the $90 clearly you guys need it.

We provided you with the most current information and yet you continued to call in a "spam-like" manner & at one point you refused to get off the phone. How is that not abusive given your actions diverted resources that could have been focused on identifying the issue & marshaling a response. The loss of **************** was confined to a small section of your building where a key piece of equipment took a power surge that resulted in that piece of equipment being fried. We are not responsible for power surges or the damage they do. We saw numerous power blips occurring across the Property during the morning. These situations are very fluid and until we can assess what occurred we are unable to provide an ETR (the power surge could have fried other critical equipment, it could have caused the breakers to turn off & we have no ability to access these). This was ultimately resolved in about 3 hours time since the piece of equipment that was fried worked the way it should have since it was purposely placed to shield the other critical equipment from power surges. The power company where you live is notorious for frequent outages, surges, blown transformers, etc. Regarding your actions -- at one point refused to get off the phone tying up our **************** phone lines and then diverted our management from working on resolving this to dealing with someone who was refusing to get off the phone. And again, as outlined above we were still trying to assess the situation (and had provided you the most current information).