Customer ReviewsforSage Mortgage

This review is regarding my experience with Sage Mortgage, as part of Rocket Mortgage and Forward Mortgage Lending. I normally don't write company reviews while in the process of actually working with them, but Sage wins the award for absolute most unprofessional and seemingly incompetent company I've ever dealt with regarding financial matters. Our Loan Officer has ghosted us after having made the sale. Our Loan Processor fails to give one piece of useful information regarding our closing date, but she always says thank you when not answering your question. It's nice and rude at the same time. The underwriters, who I've now submitted 50 plus yes, 50 plus documents to over a period of 4 weeks, somehow confused Gross Sales data with Net Income data on our P/L. Not typo related, they actually didn't know the difference. Again, disturbing stuff given that you would expect underwriters (even Accounting 101 students) to know the difference between Gross Sales and Net Income. There's a whole lot in between those numbers, but that's what I'm getting from Sage, which is a Bankrate.com company as part of Rocket Mortgage. Bottom line, I don't expect to close, and as I'm reading other consumer reviews who have had similar experiences, I wish I had read them earlier. Essentially, you’re strung along until the closing is delayed and you’re asked to pay additional fees to extend your closing with a previously locked rate. I haven’t made it to closing yet, and I’ve chosen not to simply because I’ve spent 80 hours pulling documents together, and explaining to Sage the difference between Gross vs. Net, and Sales vs. Income. Sage makes its way to the top of the list by offering lower (buy down) interest rates, but then embeds a lot of fees on the back end. Regardless, all-in they were still a little cheaper. If you've heard the saying you get what you pay for, then you know what I'm referring to - that's Sage. They are similar to Spirit Airlines in that they attract customers on the premise of cheap, but then fail to deliver.. and they're ok with that business model I guess. Hopefully some consumers out there will read this review and not get too involved with this company. They wasted 80 plus hours of my time, and caused a tremendous amount of frustration. I’d rather work with a larger lender, pay a little more, but know I’m getting serviced by a reputable company.

We sincerely apologize for the delay. We just became aware of the complaint you submitted through the Better Business Bureau due to difficulties outside of our control in accessing our profile. We take customer complaints seriously and apologize for the delay.Client satisfaction is our priority. We are sorry for the experience that you had with Sage Mortgage and aim to use this as a learning opportunity for our team. If you have any outstanding concerns about this matter that we may still be able to address, please reach out to us directly at *******************************************