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ComplaintsforSummer Accents
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Complaint Details
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Initial Complaint
11/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My wife and I bought a Summer Accents/Water Canopy umbrella at the Akron Home Show on February 18, 2022. Not long after we installed it, the crank broke, preventing the umbrella from staying open. Specifically, a spring and the s**** holding the spring both broke, with part of the s**** stuck in the crank housing. I emailed the companys customer service email address, and received a replacement spring and screw, but no crank housing. Since part of the original (broken) s**** is stuck in the housing, the new spring and s**** are not enough to repair the umbrella -- a new housing is needed. In a follow-up email I requested a new housing, but the response only referred me to a webpage from which I could order, and pay for, a new housing. I emailed asking how I could get a new housing as a warranty item, but got no response. Copies of these emails are attached.A separate inquiry through the companys website has gone completely unanswered.Business response
11/22/2022
***,
I am the service manager and have not spoken with you. I am sorry for your issue with the crank. I *********** you a complete new crank assembly with housing. Please contact me directly if you have any ***************
************************* / Service Manager
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.