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ComplaintsforIPRO Contractors, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/19/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I hired Ipro Painting Contractor to remodel my master bathroom. They installed new wall and floor tiles, a new shower pan, and a new shower valve and head. I paid them $11,323.00. About three weeks ago I noticed water damage to the wall behind the new shower. A plumber opened up the wall and determined that the shower valves and pipe were not leaking, and he suspected it was the shower pan. A separate contractor, who installed an encapsulation system for the house structure, as part of his previously scheduled routine inspection of the encapsulation, discovered water damage under the shower pan and along the adjacent flooring. He took several photos and provided copies to me. I then contacted Ipro Painting Contractor and requested that they come to inspect the damage and develop a plan to remedy it. After a brief and respectful initial conversation, they stopped returning my calls and I believe they have blocked my number. My wife called, and when the owner realized who she was, he hung up on her and has not called back. At no time have we been rude, threatening, or disrespectful to Ipro Painting Contractor. We only requested that Ipro Painting Contractor help us to resolve the problem and leave us with a safe and functioning bathroom. Thank you.Business response
04/19/2023
After receiving this complaint I immediately called Mr. ***** and set an appointment for Wednesday April 26th at 1 pm to review the job.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.