ComplaintsforPoolmetto Pools & Pressure Washing LLC
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Complaint Details
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Initial Complaint
05/18/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
In the fall of 2022 , our weekly pool maintenance company , PoolMetto Pools- Thomas S******, told us that our vinyl pool liner was leaking and would need replacing before next spring . He told us that the liner manufacturer was having a 15% price increase Dec 15th, so we picked out a liner, he sent an invoice and gave him a check for $3,218.89 on Dec. 3rd , which he deposited the same day. On Monday Feb 20th I text Mr. S****** asking when he might be starting on our liner install as it was warming up fairly consistently . He responded the same day, my pans are to start mid March. After March 25th he was no longer showing up for the weekly pool maintenance (pre-paid) and just went missing in action. Mutiple texts and phone calls produce nothing , his phone rings till voice mail picks up then says the mail box is full , so you can't even leave a message. No way to reach by phone, only a PO box address, no website, no social media site. Just vanished , along with our money.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.