ComplaintsforSurfside Bingo
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Complaint Details
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Initial Complaint
11/13/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Online Surfside Bingo is advertising the 6:30 main program for a dime when you go in there to get it they say they stop selling at 5:30 but online it says 6:30 to 11:00 p.m I even have a screenshot of the time it showsBusiness response
11/14/2023
The Customer in question came in to play bingo at 6:30PM. we have a promoter that posts on the "Surfside Bingo" ******** page and her post had a error. However the promotions are announced daily in the hall and are posted on ******** by the manager Daily as well as multiple customers being tagged in those posts daily.
The attached post is the correct promotion for that day 11/10/2023.
The customer has had numerous issues within the hall with being loud and disrespectful to staff.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.