ComplaintsforSouthern First Bank

• Initial Complaint

  06/17/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  BETTER BUSINES BUREAU COMPLAINT ~ SOUTHERN FIRST BANK CREDIT REPORTING
  June 17, 2022
  
  To: Better Business Bureau of Upstate SC, 408 N Church St Suite C, Greenville, SC 29601, (864) 242-
  5052 www.bbb.org/local-bbb/bbb-of-upstate-south-carolina 9:00 am - 4:00 pm Monday – Friday. Phone
  hours: 9:00 am - 2:30 pm Monday – Thursday. 9:00 am - 12:00 pm Friday
  
  Complainant: ******* * ****** {***}, – HELOC (loan) *******
  *** ****** Rd. Unit **** *******, SC 29662 Email: *********.com Phone: 864-******** before 4 PM
  Reply to email. Do not send US Mail. Do not have text.
  
  Business info: Southern First Bank, 6 Verdae Blvd., Greenville, SC 29607. Attention:
  *. Arthur ***** S*****, Jr., Chief Executive Officer, 864*********. *******@southernfirst.com
  Main 864-********. www.southernfirst.com
  
  Complaint: Art S***** or Ms. G******’s manager must respond to complaint.
  A. Tammy G******- Sr. Compliance Manager 864-******** ********@southernfirst.com letter
  5/2/2022 & email 5/10/2022 at 12:12 PM & subsequent assertions for payment data &
  account status are in direct conflict to Equifax credit reporting consumer report. Ms. G******
  asked for & was supplied Equifax report proof of missing actual payments & account open.
  B. Ms. G****** review of enclosed Equifax report inappropriately focused on non Southern First
  accounts {***** & *****}. She failed to address six below points with convoluted perception.
  Unable to differentiate Equifax report data is subject & not bank system info as explained.
  C. Enclosed is 5/10/2022 Equifax report, received 5/16/22. Section for Southern First Bank
  pertinent to paid in full HELOC ***** (Home Equity Line of Credit) has missing payment info
  & no account close date. Shows incorrectly as open account. Profoundly egregious.
  D. Ms. G****** has repeatedly failed to effect accurate & complete credit reporting as appears
  on Equifax report. Info on bank system is not subject. Southern First usage o not of
  ******* platform for credit reporting has been conflicted. Bank and/or ******* service
  provider must affect complete & accurate credit reporting based solely on Equifax report.
  E. 6/15/22 3:47 PM & 6/16/22 3:33 PM phone messages for Don K****- Executive Vice President,
  Senior Principal, got no call back. ******** office. ******** fax. ******** cell
  ******@southernfirst.com. Mr. K**** on his request was called. He was given Equifax report
  years ago. No improvement to failed data reporting as shown on Equifax report was result.
  
  What Complainant wants Southern First Bank to do? (Resolution Proposal)
  Below numbers also appear in below 5/10/2022 Equifax report. Confirmation # **********. Reply must
  reference below item numbers. Southern First Bank needs to affect all 5 items on Equifax report with
  written confirmation:
  1. Final payment in full made April 5, 2022. Satisfaction record 4/7/22.
  Account still shows as open. No close date. Must report close date to Equifax. Security risk.
  2. 3/1/2022 Check ****, $10,000 payment not reflected. March 2022 shows “No data available.”
  3. 4/5/2002 Check ******, $7,228.38 payment not reflected. Actual pay amount shown as $49.
  4. Status/Additional information. Add: Paid in full & closed April 5, 2022.
  5. Historical Account information only goes back 8 months to Sept. 2021. Prior month’s payment
  history omitted. Needs to display at least two years. Report indicates 99 months reviewed.
  6. Bank to pay *** $500 for recent 12 hours wasted time & good faith gesture. For 10 years HELOC
  loan payment credit reporting has been incomplete & derelict as appears on Equifax report. Where you
  bank matters.
  
  Yours faithfully, ******* * ******

  Business response

  06/30/2022

  After conducting extensive research and reviewing the customer's file, and after conversations via email with Equifax, we are confident that the bank’s records are accurate and in fact match the customer's claims/records. Equifax acknowledged that the records the bank sent to Equifax were accurate, and that the error is on Equifax’s side.
  
  The bank has continued to assist the customer in facilitating a dispute directly with Equifax, not the bank, as this is not a bank error.  While we are willing to assist the customer in filing a dispute directly with Equifax, we have no control over the internal operations at Equifax, or their timelines for correction, and can only provide him with limited assistance.

  Customer response

  07/01/2022

  7/1/22 4:26 PM Attention: Cindy R*****- BBB Dispute Resolution Director. In reply to your 7/1/22 12:35 PM  message:
  Complainant, ** ******, did not ask for any contact information for business respondent, such as phone or email address.

  6/30/22 5:15 PM reply by ** ******, asked for business  person name & job title be shown in their messages.** ****** does not know person name to whom BBB sent complaint at business Southern First Bank. Hence & again:  
  Respondent person name & job title is asked to be shown as author in all messages from business.
  
  More reasons for rejection in need of disclosure:
  1. Tell action taken by bank with Equifax to assist customer in filing dispute with Equifax?
  2. Disclose Equifax reply & intent to resolve Equifax failed credit reporting told to bank?
  

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