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ComplaintsforSwamp Rabbit Inn Greenville
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Complaint Details
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Initial Complaint
08/03/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I made reservations for two nights ( Aug. 18 and 19) at the Swamp Rabbit Inn ( Greenville Location) early last month, paying the bill in full up front as directed by the company's website booking system. Our plans changed, and last Thursday ( July 28), I reached out to cancel the reservation. Since that time, I have made repeated requests to cancel the reservation - both via text as the hotel's website recommends, and via the website's contract form. Initially, someone responded they would get back to me the next day. When I attempted to contact them again they put me off again, and have heen unresponsive since Friday. The bill was for over $500, and that is a significant amount for my family. I would like a refund.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.