Business ProfileforBlinds and Us Greenville

In late September 2023, we ordered blinds and set up an appointment. Unfortunately, the day before the appointment, we were informed that it would be cancelled. In retrospect, this should have been a red flag regarding the company's professionalism. However, we allowed them to reschedule. During the this appointment, the "owner" came out and we emphasized the urgency of having the blinds installed in October as we had family coming to visit. He assured us that the blinds would arrive no later than October 12th. Despite waiting and calling, we didn't hear anything back until October 23rd. At that point, we were told that the fabric on order was out of stock. We asked if we could cancel our order and were offered a nominal 10% discount to convince us not to cancel, which we found to be offensive. The only original request was to have the blinds installed by Mid-October. The owner then stated that we could cancel up until the blinds became available. Mr. Reginald L*** called back on October 27th 2023 and informed him our desire to cancel and receive a full refund. At this point, the owner’s whole attitude changed toward the situation. The owner then proceeded to be dismissive of the time frame we originally agreed upon and stated that only part of the order was now available. Additionally, he stated he no longer wanted to do business with us and would cancel the order. Despite our repeated requests to cancel, we were met with resistance. Also, he then messaged us that there would now be a restocking fee. We never saw or signed a contract. He also intimated that he would make it difficult for us to receive a refund. Since we were getting nowhere with the company, the charges were disputed thru our financial institution. In summary, it is very unsettling that a business with high online reviews(negative ones are deleted)will continue to hold on to money for a service that they haven’t provided. To this date we have no material and continue to be charged.