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Complaint Details
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Initial Complaint
05/04/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered a gown online and the gown was discontinued. Paid in full and now they are refusing to refund my money.Business response
05/09/2022
We always refund the customers money if we are unable to provide the item. We were waiting on the customer's response if the alternative item offered would work for her. This customer got desperate over the weekend and opened a case with Paypal before we were able to process her refund, after her response about cancelling the order online. We no longer have her money, Paypal has it. The customer needs to wait on Paypal process time to solve her case.
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Contact Information
303 N Pleasantburg Dr
Greenville, SC 29607-2125
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.