ComplaintsforFred Anderson Honda

• Initial Complaint

  08/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On July 24th my dad and I came in to look at used cars. We found a 2016 Ford Focus within our price range that was out on the lot and, after test driving it, it seemed to run well. We decided to pay a little extra money--$5500--for a car from a dealership as, as my dad had said in front of the salesman multiple times, the car would not be on the lot if it had major issues and had not been checked out. The car was sold to us as is. Less than two weeks later, the car had to be taken into a transmission shop--it still had over half a tank of gas that the dealership had put in for us--in need of an estimated $3k repair for its clutch system after I had driven it and it would not reliably automatically shift gears. We called the dealership asking why this was an issue that hadn't been found by them or was not disclosed to us before we purchased the car as we're on a very tight budget right now, and the dealership simply said that the car was sold as is and there's nothing they could do for us. The car is still in the shop and my family feels like we were scammed with the state of the car not being disclosed prior to purchase, otherwise we would have continued looking for a reliable car. We would love for the cost of repairs to be covered by the dealership and inspected for any further issues if possible, as we'd expected this car to be able to make it for longer than two weeks without needing pricey repairs.

  

  Business response

  08/16/2024

  We apologize for the inconvenience, we are contacting you to fix this issue now.

• Initial Complaint

  06/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a vehicle along with a Vehicle Service Contract ("VSC") from this dealership in June 2023. I was told that the VSC could be cancelled at any time for a prorated refund. In August, 2023, I called the 3rd party company "Fidelity Warranty Services" who issues the VSC to request cancellation and a prorated refund. I was referred back to this car dealership for cancellation. I proceeded to make phone calls to the dealership in Aug, Sept, Oct, Nov, Dec 2023, Jan, Feb 2024 without obtaining support for this cancellation request. I was transferred to different departments where I left voicemails that went unreturned. Finally, on Mar 22, 2024, I physically went into the dealership to request help and was taken to see Matt L***** (Business Manager) who gave me a QR code he printed on a piece of paper and instructed me to fill out the form accessed by scanning the QR code with my phone. The same day, I completed that form, which denoted a 4-6 week processing time for issuing. Six weeks came and went, and I heard nothing from the third party company or the dealership. So, then, again, in May 2024, I called Matt L*****, reached his voicemail, left a message requesting a return phone call. I also emailed him twice to follow up. I got no response. Again in June 2024, I called the dealership to ask for assistance- twice. Crystall B******, a Receptionist, took my call the second time and promised to have Matt L***** follow up with me within 24 hrs. The next day, Crystall called and emailed me with the phone number and link to the website of Fidelity Warranty Services to contact for support. I told her that I had already contacted them. She suggested calling them again, so I did so. Upon calling them again, I was told by a customer service representative there that the primary method of cancelling would be to go through the dealership. They also offered me a form I could complete for cancellation. To date, my VSC is not cancelled. I am seeking a full refund.

• Initial Complaint

  05/23/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I purchased a car from Fred Anderson Honda on April 29, 2024. I traded in a vehicle and put 6,000 down to make the deal work for my needs. I left the dealership happy. Three weeks later my boyfriends car messed up enough that he had to purchase a new one. Because of my experience at Fred Anderson I recommended him to go there. Due to him have a 0 credit score, I co-signed on the vehicle. In my mind I thought there is no way I will get approved for a 2nd loan. Well he did and everything seemed to be fine. The next day, I received information from the finance company about his car. Come to find out my loan for my car had never been processed. So almost a month later I am having to either give them more money or lower my standards to keep the vehicle or return it to them. They knew it had not been processed and no one contacted me nor did they say anything while I was there for the other vehicle. Since speaking with the Finance manager, he said he was unaware of the situation even though I contacted them a week prior. Its being said that its my fault and I feel as though there taking advantage or not doing there job. I am so upset that now because they did not process the paperwork in a timely manner or reach out to me with any issues I am losing the vehicle that I worked so hard to get and was so proud of. Disappointed that a reputable dealership could go so far as to hurt there customers in this way.

  

  Business response

  05/25/2024

  We aplogize greatly for the issues that happened on our end of the transaction but have since met with Kimberly and have gotten the deal straigtened out with the bank and also a better deal for Kimberly as well. Again i greatly apologize and hopefully will see you back in here for service.

  Customer response

  05/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  [To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
  
  Regards,
  
  ******** ******

  Customer response

  05/28/2024

  After I thought things were good, I received a registration card meaning my car was prematurely registered with fraudulent information. My vehicle will show 2 lien holders and more of a problem. I was not informed that they had already done this prior to making a new deal. This has been beyond miserable and I am not sure what to do. I have the DMV records that show what they sent in and knowing they cannot re-register a car, my information is fraudulent. I don't deserve this.....,.

  

  Business response

  05/31/2024

  We have contacted the bank that originaly was used as the lien holder of the car deal and they are sending us back the title so we can correctly register the vehicle with the bank that the deal had to be switched to. We apologize for any inconvenience but everything is being corrected. Please let us know if there is anything else that we can help with.

  Customer response

  05/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  [I for one do not see this as resolving the issue. First off you maybe able to update the new lien holder but that does not correct the paperwork that was filed with the state prematurely before the deal was sealed. I should have been informed that the vehicle had been prematurely registered and communication should have been key on your part. Aside from that I do not feel ok with the fact that yesterday I was told that you guys didn't have to do anything. Well in my opinion, you miss used my information and allowed me to leave the dealership with the vehicle. You prematurely paid off the trade in and registered the vehicle without having financial approval even though I thought you had. My paperwork was mishandled/misplaced yet you seem to think this is a fault of me. Now with a new deal in place I have incorrect paperwork filed with the state and 2 lien holders reflected and a whole lot of stress and missed work and now unable to trust the dealership for my oil changes or any repairs that I may need in the future and  you feel, I'm sorry were trying to fix it makes it all better? Even though we did purchase a 2nd vehicle from you as well. It is inexcusable for a dealership of your stature to treat and deal with mistakes like this. No one is perfect and I do understand that however I have been put down, treated unfairly and even called irresponsible and childish. I do hope the issue can be resolved, but I am not hopefully as I have reached out and done my research as well. I look forward to hearing from you and your hopeful solution. ]
  
  Regards,
  
  ******** ******

• Initial Complaint

  03/13/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Purchased a car in October and still don't have tags in March. I have spoken with 6 different people who have said they would get back to me only for them to not do so and they stopped answering emails and calls. Finally got a response and was told it was mailed to tag office February 22. Went to tag office for them to tell me they don't have it. They have lied and failed to do their job. After paying for the car in full we have received nothing but run around lies.

  Customer response

  04/05/2024

  The consumer stated this is resolved.

• Initial Complaint

  12/01/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I bought a car from Fred Anderson Honda on 10.14.23. During the sales process, they tried to sell me 3 warranties. I agreed to buy 3 warranties if they could keep the price at a set amount. They agreed to this. I returned home and found out that day that I only had paperwork for 2 warranties. I called to follow up. After hours, multiple calls and emails, and having to threaten to have my bank hold the check...only then did they say I only paid for two warranties. They did not give me the paperwork listing only two warranties until after this confrontation and the paperwork with two warranties wasn't even signed by both my wife and I. After this the Fred Anderson Honda sales manager admitted that he believed the fraud to be intentional (I have records of him admitting this). As a result, they allegedly included the 3rd warranty (I still don't have this paperwork). Subsequent to this, as retaliation, they have since withheld my car's license plate registration despite me having purchased the card 1.5 months ago. They also did not pay the agreed-upon NC tax.

  

  Business response

  12/07/2023

  The license plate has now been recieved by the customer and here at the dealership we have provided the customer with the extra protection coverage at no extra charge that was not included in the car deal. We have also taken further steps in investigating this car deal to ensure that this matter is handled and addressed in the correct way.

  Customer response

  12/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  [To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
  
  Regards,
  
  ***** *****

  Customer response

  12/07/2023

  None of this takes into account the hours and hours of time I have had to spend defending myself from the dealer's fraud. Nor have they resolved the issue of my tax payments or the deposit I paid not being included in the purchase price. 
  
  
  They have not made this right by mailing me the license plates that they should have never possessed.  
  
  
  This statement is also meaningless: "We have also taken further steps in investigating this car deal to ensure that this matter is handled and addressed in the correct way."  People who commit fraud shouldn't be able to "police" themselves. 
  
  
  I am happy to provide voice recordings of the dealer stating they are confident I was defrauded.

• Initial Complaint

  11/29/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  On 5/26/23 we signed a lease for a new Honda Passport and handed over our previously leased Honda *****. We transferred the license plate to the new Passport. To this date, 6 months later, we have no registration for the car. We have been to DMV in Greer twice and multiple visits to Fred Anderson Honda in Greenville. DMV claims that the papers are with the dealer, and the dealer claims the papers are with DMV. We have ben promised three times that the papers would be "walked over" to DMV. Still no registration. At this point we don't have a valid license plate and are afraid of driving the car, for which we pay $534 monthly to lease. Yesterday I called Honda Finance as well as the corporate office in California, without any resolution. I was told that Matt or Ronnie would call me back. I also left a message for the manager Scott at Fred Anderson Honda. We have leased many cars in our lifetime and are baffled by this inability to get a registration for a new leased car. At this point we feel that the leasing company is in breach of the contract and will seek legal advise

  

  Business response

  12/05/2023

  I apologize for the inconvenience with this issue. Our finance manager Matt L***** met the customer at the DMV to get the final license plate and registration. We are also reaching back to the customer to try to help with the money spent on car payments that the vehicle was not used. 

  Customer response

  12/05/2023

  
  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ****

• Initial Complaint

  11/06/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  08/12/2023 Purchased 2023 ***** ***** ****** windows had been tinted prior to our pick up so windows taped to not allow access. 09/15/2023 Contacted Fred Anderson ***** electrical issue brought in for repairs 9/18; vehicle there for 5 days 10/18/2023 Completely locked out of *****; Had to contact ***** Roadside for them to come pop door open and jump vehicle off again 10/24. 10/25/2023 ***** brought back into Fred Anderson ***** for diagnostic testing at 7:30AM. Upset that I was having yet another electrical problem. I went to the New Car Sales office and spoke to a salesman named Brian P********. Brian asked what type of vehicle I had I replied ***** Sport. We went in sat down and began discussing options. Brian then stated that I had a LX trim vehicle but it had been put into their system as a ***** Sport. When I got there and they handed me the keys; the key tag even said that it was a ***** Sport. Brian offered to trade me out of my vehicle for almost 9k less than what I had paid for it. Disregarding the fact that they gave me the wrong vehicle with fraudulent intent and that there is also clearly a manufacturer issue. I walked out of location and headed back to Anderson in the loaner ****** ***** from ***** ******** 10/26/2023 Battery Replaced Returned to New Car Sales with my documentation that I had from the day of signing and requested to speak to the GM – Gregory P****. Mr. P**** spoke to me briefly. Ariel attempted to explain to me that someone in ***** Corp had to have made a mistake with entering the ***** information into the system but was persistent that we had gotten an LX 10/31/2023 Bank verified vehicle and they had the same information that was on my signed contract which does not include the trim level. No color or trim. Title information sent to bank does state that it’s a ***** ***** Sport. 11/04/2023 2023 ***** ***** dropped off at Fred Anderson Service department until further notice for the same issue as 10/18/2023

  

  Business response

  11/06/2023

  We have looked into this with our accounting department and our signed and aggreed to purchase aggrement used in the sales department states the vehicle trim level correctly as an LX. The advertised online vehicle listing listed the vehicle as a LX as well. Trim level that was submitted to the bank as well for the loan approval was an LX trim level as well. So every dollar associated document had LX listed as the trim level. The only document that was incorrectly listed was the title application due to a typo on the trim level model code which was a number 2 instead of the number 3. The invoice used and approved by the bank was also an LX as well. Our service department has helped in any and all issues with the vehicle.

  Customer response

  11/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. Their response is completely not factual. The contract that my husband and myself signed there did not a trim level listed. We were told that we were purchasing a ***** Sport. If any of the documentation we were signing had of stated LX we would not have signed it without question and not taking possession of the vehicle. I reached out to the bank and have requested all documentation that was sent from Fred Anderson. ******** ********** did verify that the trim level and color was left off of all documents also; except Title application; that states that it is a 2023 Honda ***** 4dr 2wd Sport. I can understand that in the beginning that it may have been a mistake but at this point of no one including their GM Gregory P**** not taking responsibility for said mistake is mind blowing and says a lot for the people running this business. The vehicle that was given to me instead of the Sport, is there at the dealership for the third time with same issue of an electrical problems since Saturday. After having the battery replaced on 10/26 and yet dead again 11/3.

  
  Regards,
  
  Krystale *****-c*****

  

  Business response

  01/09/2024

  Our previous response remains the same in this situation. Thank you.

• Initial Complaint

  10/30/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Purchased a used car from this dealer over a month ago. I have never received my registration. Called several times and the title clerk NEVER answers the phone but I left messages. No response so I called and talked to a manager yesterday and he said he would follow up and make sure I was contacted today. I tried to call him 2 times and never received a call back. They issued a 30 day temporary tag and it expired earlier this week so I now have a car that I cannot drive because I do not have a valid tag. The worst part is that I cannot get an answer from anyone at the dealer about why this has taken so long. I live in TN and my state DMV is very quick on these things so I know the dealer has not filed the paperwork with the state.

  

  Business response

  10/30/2023

  I have spoken with ******* ****** and we have shared him the tracking number for *** of his title work to meet him at the DMV and bring his drivers license and they can produce his registration and plate in person.

  Customer response

  10/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. 
  
  Yes, the business did send me a tracking number on 10/30/23 and as of 11/1/23 UPS still shows the package as "label created" so it has not been sent to TN DMV yet. Also they sent the package 2nd day air and it should be overnight in order to resolve this problem.
  
  Regards,
  
  ******* ******

• Initial Complaint

  10/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We took my wife’s car in to have it repaired from hail damage. Almost immediately we struggled getting communication from the representative. After the repair was delayed we were informed that our wheels had been damaged while washing the vehicle. The delay was because of the damage and they were repairing the wheels. These wheels had never been damage previously. Apparently they had the alloy wheels painted and now the paint is peeling off. I was never told that they were painting the wheels and would never have agreed to accept this. Also because we were put off and delayed some minor issues were never finished being repaired and again the person that were supposed to be taking care of the repair never responded back. I did call and speak to the manager and let him know about the wheels and to no surprise he said he had to check on something next week and delayed repairs again. I will not accept painted wheels and want them replaced with new factory alloy wheels and also want the repair finished.

  

  Business response

  10/11/2023

  I apologize for the inconvenience, i have spoken with our body shop director, Mark V******, who is in the process of working with you to fix the issues. Thank you.

  Customer response

  10/11/2023

  They have said they will fix the issues and have ordered parts. We can respond once the repairs are made. We would prefer to have the repair complete at the other Fred Anderson body shop in Greer because of how the lady in the five acted and spoke to my wife when we picked the vehicle up the first time.

  Customer response

  01/08/2024

  No one contacted me since this was resolved and I never said I wasn’t satisfied with their response. My last communication was several months ago and I said they have ordered parts but didn’t want it closed until it was actually fixed. It is fixed now and I am satisfied. Please update this, thank you!

• Initial Complaint

  10/04/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On July 8, 2023 I purchased a 2010 Honda Civic for my son. I paid for the car in full and also paid for the tags. As of today I have not received the title or the tags for this car. I have called numerous times, have reached out via ******** *********, email and ****** ****. I have spoken to several people at the dealership including in sales and finance. I have spoke to Phillip, Nathan, Neisha and left additional voicemails with everyone. At the time the car was sold to me I was told I would have the title and tags in 30 days. It has been almost 3 months and I still don't have a resolution. I was told on September 15th the dealership had an issue obtaining the title and had requested a duplicate title issued and I should receive the title and tag within a week. I reached out to the dealership again on September 30th and spoke to Nathan and he was going to get with another department to seek resolution and would follow up with me on Monday. I called again today and left another message with no response. I don't have the tags that I paid for or the title to the car. I am making little to no progress with the dealership and would like help getting a resolution please.

  

  Business response

  10/11/2023

  I apologize for the inconvenience, I have spoken with my accounting manger and title clerk and we now have the title and are going to the dmv to execute the title work. Thank you again for your business and i am glad that we are getting this resolved. 

  Customer response

  10/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  

  I would like to believe they are actually going to the DMV for a tag. However, I would like to leave this claim open until I have title and tag in hand. I have been promised multiple times they were going to the DMV. Last Wednesday they told me they were going to the DMV on Thursday. I called again this morning and per Jack at the dealership they still hadn’t gone to the DMV to obtain tags. He also told me it wasn’t flagged in their system as an issue. I have been told since 9/15/23 they were doing to DMV. 
  
  
  
  Regards,
  
  ****** *****

  Customer response

  10/16/2023

  Good afternoon,

  Thanks for your assistance with this request. I did receive my tag and title on Friday and would like to close this claim. Thanks again for your help. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩