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Complaint Details
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Initial Complaint
08/11/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
Purchased a used vehicle on 5/25/23 from this Dealership. I’m from NC and have been trying to get my permanent license plate. Have received four temporary tags so far and still no tag. Have called numerous times with no results. Keep getting sent to voicemail with no response. I want my tag!! This is ridiculous!
Business response
08/15/2023
We have now spoken with Mr ****** to alert him that we have executed the correct paper work needed to the North Carolina DMV this past Thursday and his titlework will be completed immediatley.Customer response
08/15/2023
Better Business Bureau,
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate receiving communication and look forward to receiving my permanent tag .
Regards,
**** ******Initial Complaint
05/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Dear Fred Anderson Honda, I am writing to express my deep concern regarding the issues that have arisen with my vehicle after my recent visits to Fred Anderson Honda of Greenville. I kindly request your immediate attention and a prompt resolution to ensure the safety and proper functioning of my car. Since my last visit, I have encountered the following problems: Wobbly and Whistling Side View Mirror: The side view mirror now wobbles and creates a whistling sound, compromising its functionality and posing safety concerns. Camera Calibration Problem: The camera in my vehicle is no longer properly calibrated, which is a significant safety risk. It is essential to rectify this issue promptly. Window Operation Issues: My window makes a crunching sound when rolling down and stops at a certain point, which is inconvenient and may lead to complete failure if not addressed. Starter System Malfunction: I am experiencing difficulties with my starter system, affecting the smooth operation of my vehicle. It needs immediate investigation and resolution. Given the timing and the nature of these issues, I suspect they are a direct result of the repairs conducted during my visit. It appears that the repair process involved unnecessary actions like removing the battery and door panel, despite my request for a simple snap-on side view mirror cover. I entrusted your team's expertise but now find myself facing further vehicle damage. I kindly request immediate action to rectify these issues and restore my vehicle. I rely on it for daily transportation and value its reliability and safety features. I hope we can resolve these matters amicably and restore my confidence in Fred Anderson Honda of Greenville. Your attention to this urgent matter is greatly appreciated. I look forward to a swift resolution and the restoration of my vehicle to its optimal condition.Business response
05/19/2023
We have an appointment set with the customer for Monday for us to address the issues that the customer has.Initial Complaint
05/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On February 20, 2023 I went to an appointment at Fred Anderson Collision Center in Greenville (part of Fred Anderson Honda) for an estimate for a minor repair to my 2021 Honda *****. This new car was purchased from this dealership. These repairs are due to a minor traffic incident (not my fault) so the car was completely drivable with the only issue being the rear sensors in bumper were damaged. The center needed to order my parts and then I could bring the car in for the repairs on March 6.. On March 6, I dropped the car off & picked up a rental car from **********. As a working mother, I drive a lot so I opted to get the additional insurance coverage on the rental car for $16.00/day. I was happy to pay that out of my own pocket for the peace of mind. The estimate said that they car would be ready in 7 day business days. I called each week to check on my car. After 5 weeks, I finally spoke with the manager and was told that one part was on critcal back order (the actual bumper cover). I was even asked to call Honda USA Parts MYSELF to inquire about the part (I did) In a nutshell - My completely drivable car was taken apart, the parts were disposed of & THEN they discovered that one part is on critcal back order (even though this part was listed on the invoice of ordered parts). It has now been over 2 months of driving a very subpar rental car that does not meet my family's needs & over $1000 charged for insurance. I know there is a parts shortage & I know that they can not make a car part magicaly appear. I am not asking for anything extra, but I shouldn't have to spend over $1000.00 and be extremely inconvenienced for their obvious error. I am being penalized for their error and that is not a good way to do business. I would like to be FULLY reimbursed for my car rental insurance and I would like to have a rental car that is the equivalent of my 2021 Honda *****.Business response
06/28/2023
We have resolved the issue with the customer. We paid for the rental car bill and the customer now has her vehicle with all work done and completed.Initial Complaint
03/29/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I visited the dealer on 3/24/23 and looked at a CRV sport hybrid. I noticed that the window sticker was priced lower than other models, but the dealer assigned stock # matched on the windshield and the addendum window sticker. I test drove the vehicle with Penny(salesperson). After the test drive, I pointed out the discrepancy to her. She said that I should hold them to that price. When inside a deal was offered to me for the full price instead of the mis labeled price. They just blew off their mistake and tried to present a deal for me to purchase without acknowledgment of their discrepancy. It may have been a mistake, but to not acknowledge or honor that mistake is unethical for any business. I’ve purchased 5 vehicles from that Honda dealership and serviced 4 of them there. They should operate more ethically than they did in this situation. They need to honor and acknowledge their mistake. I also returned to the dealer on 3/26/23 and the vehicle still had the incorrect window sticker two days later! I have photos date stamped for both days.Business response
03/29/2023
We have reached out to the customer and he has said that he is ok with the confusion of the mistake of an adendum being put in the wrong vehicle. We are still talking to the customer about buying from us in the future. All is now well with this issue.Customer response
03/30/2023
I sent in a complaint yesterday, but the business contacted me this morning to resolve the issue.
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Get a QuoteCustomer Complaints Summary
14 total complaints in the last 3 years.
10 complaints closed in the last 12 months.