ComplaintsforFred Anderson Kia of Greenville

• Initial Complaint

  08/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I made an appointment at Kia of Greenville to get my 2019 Kia Forte checked out because I had four lights on. The service department said they would run a diagnosis test to see what was wrong. The service department told me it would be $165 for the diagnosis test. However, the $165 would go toward getting my car fixed. The problem with my car was not covered under my manufacturer's warranty. The service department told me it would be $800+ to get my car fixed. They explained to me that the parts were $165 each ( I need two wheel sensors) and the labor would be $500+ (less than $600). I told them that I would have to bring my car back. Before, I left I scheduled my appointment for July 16, 2025, at 1:00 pm. On July 16 I took my car back to Kia of Greenville. They told me that they did not have my parts. The assistant service manager Craig P*** told me they would have to order the parts. He told me it would take 3-5 business days for the parts to arrive. I told him I wanted to schedule my appointment before I left. He told me to call back on Friday and ask him to make sure the parts have come. I called on Saturday. He was not there or a not available. I left a message. He never did call me back. I waited and called back a couple of weeks. They told me the same thing was told to me. Both times they would say, "No one in the parts department is answering the phone". Now I just want my money back so I can go somewhere to get my car fixed and not get the run-around.

  

  Business response

  08/07/2024

  We have spoken with *** ***** and resolved the complaint. She was offered discounted pricing for the work that was needed for her vehicle and has an appointment scheduled for the repair. She opted for this rather than the $165 reimbursement. Our service advisor dropped the ball with communication and has been coached on this subject. 

• Initial Complaint

  03/14/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I purchased a car from them on 2/3. I've had nothing but issues since. The finance manager (Sean) was rude during paperwork signing when I didn't purchase insurance. They forgot to collect deposit for the car. They took weeks longer than payoff quote for my trade so a balance was due, all while not telling me the truth about check mailed date (I finally got tracking details to prove check was sent late). Now my DMV is permanently revoking my license plates because they have not sent in the DMV paperwork in 6 weeks. And I can't get a straight answer out of them. My DMV needs a tracking number for the paperwork sent and a copy of the MVR-1 and bill of sale to keep my plates from being revoked and I still can't get a straight answer.

  

  Business response

  03/19/2024

  Mr. ********

  Per my titling department, your vehicle has now been registered. I truly apologize for the lack of communication from my dealership. We strive to be swift and efficient when processing title work and obviously we were neither in your case. Please understand that I have personally addressed the issue that you had with our business manager, Sean, and that will not be an issue for future customers. Unfortunately I cannot change the outcome of your experience here, but I will make sure that we do better in the future. Please accept my apology and feel free to reach out to me directly for any further questions or concerns at ************.

  Customer response

  03/19/2024

  Better Business Bureau,
  
  I cannot say that the car delivery was satisfactory, but I can confirm that someone from the dealership went to the DMV in person to file the paperwork on Thursday. 1 day before the deadline where my plates were going to be permanently revoked. I have called the DMV and they confirmed it was done and done in person to resolve.  
  
  Regards,
  
  ****** *******

• Initial Complaint

  12/14/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 12/10/23-while driving home fro work engine light starts flashing. took the car to auto center was advised of p1326 code. Called Kia Customer service spoke to Ashley who advised me the issue was related to a known recall on kia forte regarding knock sensor/ ksds (sc200 recall campaign). She advised the repair would be covered and kia would provide a loaner car while repairs are completed. She advised to call the dealership. Called local Kia dealership( Kia of Greenville) same night spoke to miguel, he said he would call back to schedule appointment. As of today no one has called back. the risk of the code is engine fire. This is my only transportation. I need them to honor their recall, repair the sensor or replace the engine and provider a loaner car per their customer service statement.

  

  Business response

  12/19/2023

  We are sorry to hear of the issues with ******** vehicle and would be more than happy to address the recall and concern. Our service manager (Chris ****) is reaching out to the customer as I am typing this. I will note that we do not have a Miguel on staff and ****** can always reach out to me directly at ************.

  Customer response

  12/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that  this does not resolve my complaint. 
  
  [To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]No one has reached out to me. I called multiple times and the lady who answered acted like I was lying and said there was no recall listed on my car, even though I told her what Kia Corporate customer service said. My husband called and from his number and they spoke very respectful to him.
  Regards
  
  ****** *****

  

  Business response

  12/19/2023

  Both myself and the service manager have left messages for ****** to call us back so that we can resolve the issue. The customer has both of our direct phone numbers.

• Initial Complaint

  11/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On September 12, 2023 I dropped my car off to Kia for a security system update. Kia attempted to install the update but advised they could not do the update they had to do it manually. so while trying to install the update manually they shorted out the motor for the gear shift and power windows and some controls on my panel. Jordyn the service said that had to order the part and would need to keep the car until the part came back for them to fix the car. On 10/27/23 after having the car for a month and half, I pick the car up prior to leaving I advised Jordyn the car wouldn’t start and the heat and air did not work, and my the tire sensor was on, and the fob is was not working. Jordyn gets a jumper box and jumps the car. The tire pressure light is still on, my fob is still not working and the air and heat is not working. Jordyn takes the car puts air in the tire states the air sensor will go off and the air will kick on once I drive it. I drove home tire pressure is still on and the air and heat is still not working. I call back and he says bring the car back. Saturday the car would not start again. Called Kia they can not find where repairs were done on my car. Being my car back Tuesday Jordyn takes the car I go to pick the car up nothing has been done to the car. Jordyn says you can take the cars but we don’t think the heat/air is related to the repairs that were done. I just want them to fix my air key fob all worked prior to dropping my car off for their recall

  

  Business response

  11/07/2023

  Upon receipt of this complaint our dealership is going to reach out to the customer to resolve the matter. This is not in any way an indication of how we conduct business and will be addressed immediately. Any issue that our dealership may have caused while performing the update on the customer's vehicle will be corrected/repaired. I will reach out to The customer myself this morning to arrange further diagnosis of the vehicle.

   

  Thank you,

   

  Chris C***** 

  General Manager

  Fred Anderson Kia of Greenville

• Initial Complaint

  09/18/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Fred Anderson Kia of Greenville is dishonest and treat customers like garage. My 2018 Forte was in their service department for 70 days and I called the dealership 40 times. Only got a hold of my service rep once. His name is Jordan D****. 1st diagnosis, all the timing parts need replaced. I had the same timing parts replaced in 2020, not even having owned the car for 9 months. I authorized work to be done based on what I thought was correct info. They replaced timing parts 3-4 times, kept jumping time. Met in person with service manager and tech working on my car. Tech said his original diagnosis was the whole engine needed replaced. We were told by Jordan that only timing parts needed replaced, he marked engine good on 1st report. We were misled and not given correct info by Jordan. Did not communicate the tech's original diagnoses of the engine. 70 days later the car is still not fixed and I had to pay a huge bill. We authorized work based on faulty info, that we found out was faulty after the fact. Tech said "your forte came from the Mexico plant, they are known for cutting corners and putting out cars that don't meet inspection requirements." Service manager told me I had to pay the bill for work I authorized bc engine code was for timing parts. Car not fixed, I'm out a lot of money, and engine light is still on after they replaced timing parts. If we had been told correct info 1st time, that tech said engine is bad, we could have replaced bag engine. It's ethically wrong for Kia to make us pay a bill for something that was not fixed. Service manager tried using threatening fear tactics and said "don't bother hiring a lawyer to dispute the bill bc Kia wins every time." Horrible customer service to try and scare customers and manipulate them over something that is dealership's fault. If I had been told originally the engine needed replaced like tech said, no problem. I would have replaced it. Also a 2018 should not already need a new engine.

  

  Business response

  09/19/2023

  I have reached out to Mr. **** via phone and email requesting a call back. I am motivated to resolve his issue and only would like to get all of the facts from him and research exactly what we can do on our end to resolve the issue. His experience here at our dealership seems to date back much further than our company's recent purchase of the dealership.

  Customer response

  09/24/2023

  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have met in person with the new General Manager of the dealership, Chris C*****, and he was very helpful and understanding of what happened.  He refunded the money that I had payed to them for repairs that were not fixed.
  
  Regards,
  
  ******** ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩