Customer ReviewsforTek Replay

This company is absolutely horrible! Their people are either robots of the evil sci-fi variety, or they are all seriously deluded and mentally ill. I ordered a ******* *** and they included the wrong charger. It should have been a simple thing to overnight the charger to me, which any ethical company would have done since it was their mistake. Yet they expect me to print a mailing label, provide my own packaging, and send the wrong one back BEFORE they send the correct one. In my circumstances, it is impossible for me to comply with this requirement, and besides, I should not have to do this. This is on them. Is it really reasonable to force your customer to pick up the slack for your mistakes? At the moment of this writing, it has been a week of frustrating back and forth emails, phone calls that go nowhere, and blatant lies. And I have a computer without a charger. I don't even know yet if the computer even works. I had to order a charger from ****** just now. When it arrives I will know that answer. To be frank, I do not hold any high hopes and expect another round of torture when I finally return it to these sobs for a full refund. I think I have been totally scammed. Do not deal with this "company" if you value your money and your time. I am certain there is a special place in Hell reserved just for these people. I seriously have never experienced such a lack of any modicum of ethical business practice in my dealings with them. Their behavior is utterly criminal.

Addendum: I finally received the proper charger. Thank you. The laptop battery was completely discharged by then. I plugged in the new charger and it charged up okay, BUT... It had a notice that said: "REPLACE BATTERY SOON' meaning that this battery is at the end of its life. It is one thing upon another with TekReplay. I explained the situation to them via email. They have not yet responded.

Terrible company with little/no customer service. No way to contact by phone as you can only leave voicemails and they attempt no call back after weeks and multiple calls for resolution. DO not purchase from their website, ****, or from a 3rd party seller. I received an item that I paid over $200 for that did not charge, and shipped it back for a refund/exchange and when I shipped back aside from the charging, the item was in perfect condition. They claimed through email that they recieved it damaged/cracked but refused to even attempt to contact **** for coverage for the damage and they also refused my refund. I am not out of hundreds of dollars for their damaged item. Would leave 0 stars if I could.

We are sorry to hear that you are not satisfied with the service you received from our customer service team. Our records indicated that we have been in continuous contact with you and have attempted to resolve the issue in regards to the device that was returned damaged. We do require all devices to be returned in the same condition they were received in and it is the customer's responsibility to ensure the item is packaged in a shipping safe package. We have honored the agreement to return the device to you as you previously requested. Once again we apologize for any inconvenience this may have caused.