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Complaint Details
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Initial Complaint
06/26/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Over the period /31/22-03/31/23, Carolina Foothills Credit Uinon charged me dormancy fees without notification then proceeded to close my account. I did not receive any electronic or physical mail notifications. An employee at the business has admitted that I did not have online access and that all mail was return to the bank. I checked with the bank and they did indeed have my correct address. The credit union refused to refund the money in my account. I was only informed that my account was closed when I went to the bank. I would like a full refund based. I was not informed of the actions taken on my account, had I been informed I would have sort to update my account.
Business response
07/22/2024
We contacted this member and settled her dispute. The fees charged were disclosed to her when she opened the account and were also disclosed on her periodic statements. The fees in question were well past a reasonable time frame to dispute, but we resolved the matter all the same.Initial Complaint
05/19/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 4/30/2022 I made a atm deposit at the CFFCU location in Spartanburg sc on N church street in the amount of $5,000 the atm ended up shutting off and eating my card and money right along with it! It’s been weeks and no one has given me an update about this incident! I’ve called an left messages with no luck! The only time I spoke to someone was when the branch manager called me asked a few questions and lied saying she was investigating the issue and also said my account was closed when I didn’t receive a notice about my account closing. I can still log into my online account and I was able to use the atm so I’m not understanding how my account magically closes after I deposited $5,000 in cash! They are not wanting to pay me my money back! Can u please help meBusiness response
05/23/2022
We have researched this complaint and have not been able to find the problem. Here is what we know and the due diligence the credit union has taken to be sure that the money is not in the ATM:
- This account was charged off our records on 04/30/2022 due to an outstanding balance of $39.36.
- Our ATM servicer (******) came out on 05/03/2022 and again on 05/10/2022 to check the divert bin. The divert bin is where cash goes that has a processing issue, this money is not credited toward the member's account. On both occasions, ****** found no cash in the divert bin.
- On the same days ****** came out, we balanced the ATM. This means that we checked all the deposits made to make sure they aligned with the cash in the ATM. On both occasions, the ATM was balanced and no discrepancies were found.
- We do not show a record of Ms. *****'s card being used at the ATM in any of our deposit logs.
- We reached out to Ms. ***** to let her know that we would be unable to credit her account as we have no record of her card being used at the ATM, nor any cash discrepancies.
- ****** came back out on 05/17/2022 and, once again, there was no cash in the divert bin and no discrepancies in the deposits.
- We asked a technician from CBSI to come out and open the machine, we checked all the cassettes in the ATMs and there was no cash in any of them.
- We have video footage from the ATM on this day that is currently under review.
Carolina Foothills has done our due diligence to locate this money and we have not been any able to find any record. We do hope that Ms. ***** is able to locate her cash. If there is anything else we can do to assist, please do no hesitate to reach out.
Customer response
05/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.
Regards,
****** *****Initial Complaint
02/21/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Carolina Foothills will not update my mailing address after moving with the credit card that I have with them. I cannot use my credit card rewards because the address is wrong. I have called the credit card company multiple times which told me the bank is responsible for updating the mailing address. I have called my bank and emailed the complaint multiple times and the mailing address is still wrong on the score card rewards site. This problem has been going on for 4 months.Business response
02/22/2022
*****, we are so sorry that you've had such a difficult time getting this information changed. We have updated your address on the scorecard website so you should now have full access to your points. To be certain you get in contact with us in the future, our Contact Center number is 1.800.********, calling this number during business hours will get you in contact with the correct person to assist. Please let us know if there is anything else we can do to assist you at this time.
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.