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ComplaintsforMTC Federal Credit Union
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Complaint Details
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Initial Complaint
09/19/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On July 24th, I called and made a payment to settle two accounts that were separate with the company. They were paid in full and also was told by the rep on the phone that it would reflect on my credit report within 30 days. That has not happened. I made a payment of $1638.27 for the first loan when I had a car financed with them. I made a payment of $841.72 for a credit card I had then as well. Both accounts were paid and settled and were to be removed from my file and updated to current. This company has NOT updated my account in 2 years with them while they were reporting negative status on my credit report every month and still showed I was owing way more than what was owed. Called numerous times to get corrected. Heard back from someone who is in collections and they want me to dispute with the credit bureaus when the company is sending back information saying that my disputes about the items are “valid” and refuse to change/update/delete as I was told when I made the payment. Asked for a separate billing and letter for each account so I can send in to show proof to Equifax and Experian credit bureaus and this company is not sending it to be validated/updated. False reporting and is a violation of FCRA and consumer rights.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.