ComplaintsforPrimaryMD

• Initial Complaint

  03/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My husband took an employee to this urgent care near his business. When they arrived the employee count not speak or sign himself in. My husband was given an iPad to sign him in and asked for our debit card. Husband stated he had insurance and provided insurance card. He was assured that this was policy. From my understanding insurance denied the claim. EmergencyMD charged our debit card to pay for the visit. When I contacted EmergencyMD to see what the charge was on our card, all they would tell me was that it was not related to either my husband or me, but could not tell me who the patient was. I asked why we had not been contacted to approve the use of our card and was informed that when my husband signed him in he gave permission to use our card. I asked if they had tried to contact us and the response was that someone was contacted, but would not tell me who. Patient has contacted them to see if he could get a payment plan and was told the only way we could get our money back was if he paid $573.00 today. When trying to get medical help for someone in need, I do not believe that we should assume financial responsibility.

  Business response

  04/23/2024

  At the time of service, the employer signed the guarantor, financial and consent forms, a valid and legally enforceable contract for which financial responsibility for the patient was accepted by the employer. On behalf of the patient we submitted to the patients insuranceCommerical insurance will not accept responsibility since it was work related. In the consent forms signed by the employer, it was clearly stated that in the event of an overdue balance, before it gets sent to collections, we reserve the right to charge the card provided on file. It needs to be noted that the card that was given to save on file happened to be the employer's card. Currently, the money has been collected and there is a zero balance due on our end for this patient. It is now the responsibility of the employee and employer to work out the refund between themselves, as we have already discussed this with both parties previously. Rest assured that we take our policies very seriously and will continue to enforce them strictly.

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