Business ProfileforCleva North America, Inc.

I purchased a new ******* ****** ***** ************ ****** ****** *********** on 11/20/23 to replace ******* ****** I had for over 15 years. On the second use, the vacuum started sparking and became unusable. I was afraid it would catch on fire. I called Cleva/******* warranty service and they issued a replacement. I was told to send a picture of the vacuum being replaced, with the cord cut, and they would send the new vacuum in two weeks. It took approximately 6 weeks. The cord on the replacement vacuum will not remain extended, so I called warranty service again at ************ and I was told they could ship a new vacuum. I explained that I cannot cut the cord on the current vacuum until I receive a replacement. It is spring, with a lot of pollen in the air, and I cannot wait six or more weeks without a vacuum. Members of my household have allergies, and I need to be able to vacuum to remove pollen. It is a health issue. I spoke to Kyla in customer service and her supervisor Sam (who hung up on me and refused to send me the forms for an exchange). Sam said replacement vacuums are now taking even longer (more than 6 weeks) to ship. I would like a new vacuum sent to me as soon as possible, and I will happily cut the cord and send them a picture upon receipt. I followed their process the first time, and it was not as promised. If they cannot ship a replacement in a timely fashion, then I would like a check in the amount I paid for the original vacuum, so I can purchase a new one. Please feel free to contact me at ************ or at *********************** if you have further questions. Thank you for your assistance, ***** ********