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Complaint Details
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Initial Complaint
03/09/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
3/7/23 I hired Molly Maid for a deep clean. After paying $325.00 you’d expect clean toilets, clean bathrooms and baseboards. I requested a second clean to fix what they missed. On 3/8/23 2 cleaners arrived, I asked them to put on shoe covers due to having my carpet clean hours before they arrived. The “ cleaner says “ I don’t carry shoe covers so I don’t know what you want me to do? And to add her attitude was very poor and she almost ran over their cleaning products with the company’s car which was caught on camera. That shows she was in a bad mood to start. How professional and what a complete waist of $325.00 We asked for a refund however, the supervisor stated that she doesn’t give refunds. After reading the reviews from another unsatisfied customer I read that she was given a full refund.Business response
03/20/2023
We are sorry to see reviews like this especially when the resident (who hired us), *******, was present during our clean and was complimentary to the work the team completed. When notified of your concerns we immediately scheduled time to return the following day to resolve any outstanding issues. Had we known you were having your carpets cleaned prior to the appointment, we would have scheduled for another time. While the team was contacting our office to have shoe covers brought to them, the angst this action caused led you to make an unfair judgment and comments regarding our staff. We have spoken with the resident, ******** several times throughout this incident. It is not our practice to discount or refund when services were rendered and complimented. We value and respect our employees and their work. It is also not our practice to have you agitated and distraught. As our commitment to being a good neighbor, we have provided a financial credit to ******* as our good faith effort toward our done right promise.
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Contact Information
1200 Woodruff Rd Ste H1
Greenville, SC 29607-5787
Business hours
Today,Closed
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.