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Find a Location

Parks Buick GMC has 1 locations, listed below.

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    Business ProfileforParks Buick GMC

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.67/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/17/2019

    Years in Business: 57

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Parks Buick GMC offers new and pre-owned vehicles for purchase as well as parts and service.

    Business Details

    Location of This Business
    2640 Laurens Rd, Greenville, SC 29607-3818
    BBB File Opened:
    1/2/2019
    Years in Business:
    57
    Business Started:
    1/15/1967
    Date of New Ownership:
    10/1/2018
    Business Incorporated:
    9/14/2018
    Accredited Since:
    1/17/2019
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Parks Buick GMC LLC
    Hours of Operation

    Primary

    M:
    9:00 AM - 7:00 PM
    T:
    9:00 AM - 7:00 PM
    W:
    9:00 AM - 7:00 PM
    Th:
    9:00 AM - 7:00 PM
    F:
    9:00 AM - 7:00 PM
    Sa:
    9:00 AM - 6:00 PM
    Su:
    Closed
    Business Management
    • Mr. Adam Parks, CEO
    Contact Information

    Principal

    • Mr. Adam Parks, CEO

    Customer Contact

    • Joe Daurizio, Executive Manager

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    10 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/27/2024

    Complaint Type:
    Order Issues
    Status:
    Answered
    On February 26 I bought a 2019 **** and it smelled just like mold and stay sick since I got it. I paid $5000 cash and traded my car for $1,500, and a lot of other things. The manager told me I could bring it back and he would put the $7500 toward another one. He told me the new one was $19500 but he charged me $22500, he only put down $4724 towards the new one and I had to pay another $1000 total of $7500, he has the pay off as $15346 but it was 11,286, cause I took out insurance on the car for $3995, so when I traded the car I didn’t not have to pay that, after I traded my car the loan company took out $306 out of my account cause they didn’t call and let them know so I am out of the money. They told me the car had a lift gate and I paid for it and it doesn’t have it, they said they would replace the broken Key fob and the back windshield wipers was broken. I sent him a letter telling him all this and he had an answer for everything and told me he would call me back about the lift gate. I asked him to put the money I gave him on the car cause he told me to come back and trade and he would. Or please just give me my money back and I would wall away . He said no. He sold me the **** for $16,500 . But he now is asking $18,000, they was taking pictures of the **** before I even got my stuff out and putting it on the website. I had bought seat covers and floor mats to cover up where the car was so nasty and it had acid rain on the windows and I couldn’t get out. My mom passed away with cancer and left me the money and her wish was for me to get me a car. So please help me get my money back, my mom did without for me to have this money not for a car dealership to scam me out of it. I beg him to keep my money. I have all the paperwork to show everything I just told you. And I told him I was going to contact you if he didn’t do the the right thing and I would give him a week but I haven’t heard from him. Please help me
    Read More

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ronnie B

    5 stars

    03/13/2024

    ****** *. I took my wife car to have it serviced on January 23, 2024 at Park Buick. They informed me that it was time to have the coolant system service. They done the service. The next day I notice a small amount of antifreeze in my garage. I called the service department and mentioned it to them. I told them that I did not see where it had drip from and that I was going to watch it for a while. After that I would see a drip sometime. I noticed that the coolant reservoir was completely full. I took it back to Park Buick on March 4, 2024. They informed me that the radiator was leaking. I ask them to show me the leak. Where he showed me I told him that I did not see no leak. Then I did agreed for them to replace the radiator. After I got home I started to do some research on if the coolant reservoir is completely full to top what would happen. It said that it would leak out the overflow pipe under the car. That’s what I think was happening. I went back up there twice to talk to them and they would not never acknowledge that if the coolant reservoir was filled to the top that it would drip from the overflow pipe. After they replace the radiator the reservoir is at the correct level now. I had reached out to the Service Manager on Friday March the 8, 2024 to talk to him about my concerns. He called me back Monday March 11, 2024 and told me that they still had my old radiator and could show me where it was leaking at. I brought it home with me. The problem I have is that it was not leaking before service was done and the reservoir was filled to the top after it was serviced.I feel that I should maybe pay for the radiator but not the labor.

    Parks Buick GMC Response

    03/19/2024

    Thank you for sharing this with us. If you wouldn't mind contacting me personally to discuss. *** *********, General Manager, ************. Thank you.

    Local BBB

    BBB of Upstate South Carolina

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