ComplaintsforParks Buick GMC

• Initial Complaint

  06/27/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On February 26 I bought a 2019 **** and it smelled just like mold and stay sick since I got it. I paid $5000 cash and traded my car for $1,500, and a lot of other things. The manager told me I could bring it back and he would put the $7500 toward another one. He told me the new one was $19500 but he charged me $22500, he only put down $4724 towards the new one and I had to pay another $1000 total of $7500, he has the pay off as $15346 but it was 11,286, cause I took out insurance on the car for $3995, so when I traded the car I didn’t not have to pay that, after I traded my car the loan company took out $306 out of my account cause they didn’t call and let them know so I am out of the money. They told me the car had a lift gate and I paid for it and it doesn’t have it, they said they would replace the broken Key fob and the back windshield wipers was broken. I sent him a letter telling him all this and he had an answer for everything and told me he would call me back about the lift gate. I asked him to put the money I gave him on the car cause he told me to come back and trade and he would. Or please just give me my money back and I would wall away . He said no. He sold me the **** for $16,500 . But he now is asking $18,000, they was taking pictures of the **** before I even got my stuff out and putting it on the website. I had bought seat covers and floor mats to cover up where the car was so nasty and it had acid rain on the windows and I couldn’t get out. My mom passed away with cancer and left me the money and her wish was for me to get me a car. So please help me get my money back, my mom did without for me to have this money not for a car dealership to scam me out of it. I beg him to keep my money. I have all the paperwork to show everything I just told you. And I told him I was going to contact you if he didn’t do the the right thing and I would give him a week but I haven’t heard from him. Please help me

  

  Business response

  07/07/2024

  Customer purchased the first vehicle on 2/26/2024 and informed the sales manager of her dissatisfaction with the vehicle sometime in April or May 2024. In June, the sales manager offered to assist her in trading the original vehicle for a newer one. The customer had paid $15,500 for the original vehicle and was allowed the same amount, $15,500, as a trade-in allowance. This transaction effectively made the customer whole, four months after the initial purchase. The insurance products purchased by the customer were canceled, and the prorated portion was applied to a new extended service contract for the second vehicle. Clearly, Ms. ******* benefited from this transaction. At this point, we are unsure what more we could do for the customer.

  

  Business response

  07/11/2024

  Good morning,
  
  Please see the attached photos of Deal #1 and Deal #2.
  
  On February 25, 2024, customer ***** ******* came to the dealership and purchased a 2019 **** ******** (photo #1) for $16,500 plus tax and registration. Ms. ******* made a down payment of $5,000 and traded in her vehicle for an additional $1,500, making her total down payment $6,500. She also purchased an extended vehicle service contract for $3,995, covering mechanical breakdowns for 5 years and/or 60,000 miles. A copy of this agreement is attached as Contract No. 1.
  
  Ms. ******* agreed to and signed the terms outlined in Contract No. 1.
  
  After driving the vehicle for several months, Ms. ******* contacted the dealership requesting to exchange it for a newer vehicle. This led to Deal No. 2, where she purchased a 2021 **** *******. The terms of this new vehicle purchase are detailed in the attached photo labeled Deal No. 2, and a copy of the agreement is attached as Contract No. 2. This new deal was executed on June 6, 2024.
  
  At this point, I am unsure what Ms. ******* is seeking from the dealership. I have reached out to her and left a message with my personal cell number to discuss.
  
  Thank you,
  
  Joe D'*******

• Initial Complaint

  06/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased a vehicle from Parks. I gave them my Bank of America preapproval letter and stated that was the loan I wanted to use. The offered to see if they could beat the rate. They could not. I signed what they asked me too for the Bank of America loan in the office. They booked two loans with bank of America not one. I never asked them to produce a Bank of America loan. They led me to believe I was signing documents for the preapproval I supplied them with. I called the bank and they said they paid the dealer twice so the dealer would need to give the money back for the loan that was not correct. I stated the one with the higher interest rate should be voided. Parks paid off the one with the lower interest rate. I called bank again and they showed paperwork showing Parks error. Now I am stuck with higher rate loan.

  

  Business response

  06/18/2024

  Good afternoon,
  
  My name is Joe D********, General Manager at Parks Buick GMC Greenville. I am writing regarding Mr. ******** vehicle purchase from our dealership on April 13, 2024. Mr. ****** informed us of his pre-approval with Bank of America (BOA) at that time. Consequently, we submitted his credit application to BOA and received approval with a 6.14% interest rate. Mr. ****** then executed the loan through our dealership, as requested.
  
  After leaving the dealership, Mr. ****** contacted BOA and finalized his original pre-approval offer with an interest rate of 6.04%, which is 0.10 percentage points lower. This difference would have reduced his monthly loan payment by approximately $2.75. 
  
  Upon discovering that two contracts were inadvertently created for Mr. ******, the one with the 6.04% interest rate was mistakenly canceled. The total financial impact on Mr. ****** is no more than $300 over the life of the loan, which we are offering to reimburse.
  
  We will reach out to Mr. ****** to resolve this matter. Please feel free to contact me with any questions.
  
  Thank you,
  Joe D********
  ***** ********

  Customer response

  07/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  I did receive a call from Donald a few weeks ago and we agreed on a $300 settlement. I have not received the $300 and I have left two messages with no call backs. Once I receive the $300 we can close the complaint.  
  
  Regards,
  
  ****** ******

  

  Business response

  07/09/2024

  Our apology...I just confirmed and the check was cut today and will be mailed to Mr. ******.

• Initial Complaint

  11/13/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On November 9th, 2023, I called Parks Buick GMC in Greenville, SC and spoke to a representative in the sales department. I inquired about VIN *****************, STOCK NUMBER ****** and the sales agent told me over the phone that the price I see on their website is how much I would pay with the addition of taxes. I asked the sales agent again, just to confirm, that this is the actual sales price because I didn't want to bring my family 3+ hours away to be told something different. The sales agent again assured me that the price on the website is accurate, available, and even negotiable. When my wife, daughter, and I arrived the following day I was told the person over the phone just sets appointments and isn't a salesperson. I said, "that's fine" and informed them about the truck I was there to purchase for the price on their website. The salesperson then told me I'm wrong and the truck listed for $63,639 is actually worth $88k~. I was infuriated that I'm being promised a price on their website and on the phone to then be told a totally different number when I arrive. I showed them their own website and they said it's inaccurate and when I asked about the representative over the phone, they told me he isn't available. This is the dealerships website. Almost everything listed on here is inaccurate and just used to get people to the dealership. The fact that they list for a certain price that's also backed by an employee over the phone to then change it at the store is unethical. I would 100% buy one of these trucks for their advertised price online. ************************************************************************************************************************************************

  

  Business response

  11/28/2023

  The vehicle that customer (**** *******) was interested in purchasing was listed on our dealership website with the correct factory invoiced amount, but excluded the customized up-fitting which bumped the cost an additional $18,995.  **In the spirit of time and for the benefit of the customer(s), when a vehicle is invoiced from the manufacturer to the dealership the vehicle is automatically posted on the dealership website "as available," to the customer, unless otherwise sold.  On certain vehicles and trucks that are up-fitted with customization, the dealership then adjusted the new MSRP accordingly.  ***It is not typically there would be some lag time during this process.  In extreme cases like this, the dealership does display a disclaimer to all customers as follows:  ****Parks Buick GMC makes every effort to present information that is accurate, however we are not responsible for any price discrepancies, statements of condition, or incorrect equipment listed on any vehicle.  Furthermore, inventory is subject to prior sale and prices are subject to change without notice.  Price includes documentation fee. 

  Prior to the customer arriving to the showroom, a sales manager did place a phone call to the customer to advise and discuss the price discrepancy.  By this time the customer was already in the dealership parking lot preparing to come into the showroom for business.  Upon arriving the sales manager did inform the customer of the vehicle customization and true pricing, and apologized for the inconvenience and miscommunication.  The sales manager did inform the customer that we would consider and additional Parks discount above and beyond the $7,500 offered on-line, but the customer was not interested.  At this point the sales manager offered to fill the customers current vehicle up with gas for their inconvenience and extended drive to the dealership.  The customer declined and left the showroom.

   

• Initial Complaint

  06/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My grandmother took her car for service at Buick on 04/21/23 and paid $1412.52 to repair her air conditioner which was no longer getting cold. Prior to going to Buick she was told by two other mechanics that the repair had to be completed by Buick due to the closeness to the firewall. The previous mechanic provided a diagram of the hole in that had found to be contributing to the leaking antifreeze which cause the air condition not to get cold. My grandmother attempted to provide the diagram to Buick and she was told they would not look at the diagram. She drove the car home which is less than 30 minutes’ away. When she arrived home, the air was not cold. She took the car back several times between 4/24/23 & 4/28/2023. She was told some inaccurate information about the car not getting cold due the temperature outside which was untrue. She then demanded they recheck her car. She was then informed there was a second leak. The second leak was in the exact spot of the diagram which the technician refused to review when she initially went in. As her granddaughter I called the dealership and asked: 1. Why was the air condition not fully tested to confirm the repair was successful? The service advisor stated: there was a lot of dye in the system, and we did not see the leak 2. My second question was- why would you not fully confirm the repair was successful by running a 2nd complete dye test on the air conditioning system- The service advisor continued to ramble about dye. The tech failed to confirm the repair was complete. The dealership completely ignored information which would have pointed them to the 2nd leak. If the two leaks were present that is just the nature of the repair. I am requesting a refund for the cost of the first repair. Had the tech performed a complete assessment of the situation my grandmother would not have paid for the initial repair and the repair did not restore her air as promised. I feel as my grandmother is elderly they took advantage of her

  

  Business response

  06/26/2023

  Good afternoon,

  I am sorry to hear about this issue with your grandmother.  As the new General Manager at the store, I am committed to making every customer experience a great one.  When you have a moment can you please give me a call so that I may gather more details?  You can reach me at ************.  This is my personal cell number.  Thank you - Joe D******** / Parks Buick GMC Greenville

• Initial Complaint

  02/06/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  All necessary paperwork was signed and the vehicle was to be delivered from another of the Parks dealerships. They allowed the vehicle to be sold to someone else, even with my signature on the paperwork indicating the VIN and all pertinent details of the transaction. Their website clearly indicates under their "core values - character" where it says, "I will always do what is right; not what is easy, cheap, popular, or convenient. And I will do so without excuse and regardless of cost." They were unwilling to provide a comparable vehicle and honor the price that I had committed to pay for the original vehicle. The only option they came back with was a much inferior vehicle with a higher price tag, telling me that it was only a few thousand more dollars. The salesman, Michael K*****, put on the paperwork that, at the time of receipt of the vehicle, if I didn't like how it drives then I have the option to walk away without any financial commitment. Cedric, the GM, told me that they don't honor those types of promises. It also does not help with customer service when the GM, Cedric W***, hangs up the phone on a customer asking them to right the wrong. It took Cedric more than 3 days to finally call me to discuss the transaction. I asked him to do the right thing and he hung up on me. I can understand they are embarrassed by how clumsily they handled my transaction. If you are going to claim excellent customer service and pride yourselves on going above and beyond for your clients, you actually need to follow through with it. I was simply requesting that the dealership live up to their claims of excellent customer service and make this right. I indicated that I was still willing to pay the original amount, and asked the dealership to bring in a comparable vehicle (which I found on another of their Parks locations' inventory). They told me I would have to pay the difference and then hung up on me when I questioned why they would be charging me more money.

  

  Business response

  02/06/2023

  There was no money transactions that took place for any vehicles from the customer to Parks Buick GMC The 2014 Infiniti Q50 Hybrid with 128,000 miles on it for $13100.00 was in one of our sister stores inventory and they have the 1st rights to sell the vehicle. The vehicle that the customer wanted instead of the 2014 Infiniti Q50 was a 2015 Infiniti Q50 Premium with 58,000 miles on it and is listed for $21,500.00. The 2015 Infiniti Q50 premium is also at one of our sister location. There is an $8400.0 price difference and the dealership can not do that. As soon as the salesperson Mike gave the message to Cedrick he immediately returned the customer call. The customer started stating that he was contacting his lawyer and have them take care of the situation. Once this happened Cedrick told the customer they no longer needed to have the conversation and ended the phone call. Our dealership has just trade for a different 2014 Infiniti Q60 with 128,000 miles on it for $13,100.00 and is more comparable in the price. We here at Parks Buick GMC are more than willing to help the customer and put them in a vehicle. 

  Customer response

  02/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  The fact that they claim Cedrick called me immediately is a complete lie. It took him 3 days, and I even have text messages from salesperson Mike apologizing for Cedrick not calling me. I'm glad there was no money transaction because I'm certain they would keep it and try to leverage me into an inferior vehicle. Cedrick's tone over the phone was very unprofessional, and I could tell that he was calling as a "courtesy" to simply give me a denial in verbal form. If he was a decent GM, he would not talk to customers like he just rolled out of bed and is inconvenienced by having to speak to someone. This particular dealership does not have a good flow from department to department, and it's blatantly obvious since Mike (salesperson) had someone call the sister dealership to verify that the car was available and was in good condition, even double checking to make sure there were two key fobs. 

   

  It is obvious that there will be no resolution from this *** dealership. Cedrick needs to reevaluate his life choices and find a profession which does not entail a customer service aspect. 
  
  Regards,
  
  ***** ********

• Initial Complaint

  12/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Not sure where to start. I purchased a 2021 ****** ****** with 36k Miles on it from this location and from the start it was nothing but issues. Before signing and paying I test-drove it and it was all smooth. It wasn't until I got home maybe about 20 minutes later that a check engine light came on. They advised me they had no knowledge of it but I believe they cleared the code in order to make it my deal. I reached out to them and they requested I take it to Toyota and see the problem. After paying $150 out of pocket. I advised them the light that kept coming on and off and it was due to a bad exhaust/catalytic converter from the previous owner. It was roughly around 3k to fix and since I had just purchased it from them, it's only right they pay and fix this issue. I took the report over to Parks and dealt with Cedric, he promised a call .... but I never heard back from him. This was all within the first week that I bought this vehicle. I kept pressuring them to get my problem fixed and eventually after 6-7 months of dealing with different individuals they agreed to fix my issue. Surely enough, the recommended work was what fixed my issue. I asked for money off my truck payments. I needed this in order to compensate for my time which is just as important as theirs and for the LACK OF CUSTOMER SERVICE.. I informed Shon on November 30th about my request and he agreed. He mentioned that I would receive a check in about 2 weeks.. Now its December 26th, 2022 and guess what... No check was ever requested.. He mentioned he did but Cedric advised me that there was nothing. So someone is lying here and it seems no one wants to take the blame. Then Cedric advised me he messaged me from the start about what I could've done but that was not true. He then text's me while I'm inside the office and to my surprise, I have no prior record of us ever speaking neither does he. He tried calling me a liar, but it takes one to know one. I am waiting for my check to be issued.

  

  Business response

  01/09/2023

  We have notified our corporate office to send down a check for the customer. This take 2weeks in most cases for use to get the check. 

• Initial Complaint

  10/24/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Vehicle was purchased 7/28/2022. It was a 2021 ********, that the owner was driving so it wasn't on the lot when I got there. Owner brings it in and the vehicle is filthy. So I continued with the buying process with the agreement that it would be detailed and look brand new, which was not the case either for the inside, however I accepted this. Once I got home my wife noticed a huge scratch down the passenger side and some other nicks and chips all over the vehicle. I asked them to resolve this, and the used car manager agreed to repaint the whole vehicle. So, I accepted this. Picked it up today(10/24/2022)from the body shop, and was told the manager only signed off on one side being painted. Nobody called or tried to talk to me about this or anything. They have had it 3 weeks and only did one side!! When you pay 80 thousand plus for a "certified pre-owned" vehicle then you expect things to be in order, and if they aren't to be taken care of, which we had an agreement. Why this change was made I am not sure, but a terrible way to handle business.

  

  Business response

  10/27/2022

  Cedrick W*** spoke with Mr. ******* on 110-25-22. Mr. ******* is bring the vehicle back to our dealership for him to look at.  

• Initial Complaint

  09/13/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On 09/12/22 I arrived at the business to inquire about a used truck. Online, the price is advertised at 64,5xx. The advertisement indicates that it is an online price and stipulations apply. In the fine print, the details advise that the advertised internet price includes a $1,000 incentive for securing financing through the dealership. I asked for a buyers order on the vehicle and noticed that the pre-tax and doc fee pricing was for 66,5xx. I inquired about the increase and was told that the internet price included a $2,000 incentive for securing financing through the dealership. I pointed out that this is in conflict with their advertised procedures. I spoke to manager Cedric and explained my concerns and asked for a written explanation of their internet pricing. I will include screenshots of the deceptive practices being conducted at this dealership.

  

  Business response

  09/26/2022

  Parks Buick GMC will honor the price for Mr. *****.

  Parks Buick GMC is in the process of updating the website so the messaging is clear. 

  Customer response

  09/27/2022

  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ********* *****

• Initial Complaint

  02/08/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I was in the market to purchase a pick-up truck and started an online search the week of Monday 1/17/22. I located a 2015 GMC Sierra online that was offered by Parks Buick on Laurens Rd. I acted on this by showing up on Thursday 1/20/22 in person at Parks Buick with Clear Title of a 2009 Chevy Tahoe for which ****** on Laurens Rd. gave me a written offer to purchase for $5500. Ed S******* was the Sales Professional that gave me the specs and Carfax on the 2015 GMC Sierra offered for Sale for $26,000 and I proceeded to test drive the truck and was pleased with the vehicle and was confident that it was as advertised. I was then transparent with the Sales Staff at Parks and explained that ***** Financial had already approved me up to $70,000 with payoff of an unrelated outstanding loan. I had clear title in hand for my 2009 Tahoe. The negotiations then proceeded to that rather than me drive to ****** get a guaranteed $5500 and then go to ***** payoff a loan, and get the financing there then why not facilitate the process by me completing the purchase and financing at Parks Buick. Fair enough, I explained that I would pay full price of $26,000 in exchange for an equal $5500 offer as ******, $1000 applied as a down payment and a check for $4500 cut to me that day. Nonetheless, I had various reasons for wanting to proceed with a $4500 check cut to me from Parks that day, which with clear title for the 2009 Tahoe should not have presented an issue. In conclusion, myself, Ed S*******, and Steve T*******, the Sales Manager at Parks, agreed on these terms. On January 20, 2022 I agreed to Purchase Price of $26000 with $599 for Sales Tax and Tag, a GMC Car Care Service Plan, and $1000 of the $5500 Trade In applied as a Down Payment bringing a final total of $30,148. Steve and Cedric in the Finance Department then explained a check from ************ NC "corporate" would be mailed. I have tried to resolve in person and as of February 8 have not received a check for $4500

  

  Business response

  02/08/2022

  We have a policy here at Parks Buick GMC that we can not issue a check for any reason until the new purchase has been funded. Once our corporate office has received the funding notice any checks are cut. The check for the $4500.00 has been cut and is awaiting signatures. As soon as corporate office out of ************ has the signatures the $4500.00 check will be sent to our Greenville store. Once the check has been received here in Greenville it will be given to our Retail Operations Manager Cedrick W***. Cedrick will then reach out to Mr. **** for him to be able to pick up the check. 

  Customer response

  02/11/2022

  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩