ComplaintsforMichelin North America

• Initial Complaint

  07/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  After watching the launch of the ** ******** featuring black astronaut *** ******* I ordered a 2020 model and received my car February 2021. I am active military so I ordered my car through a dealer close to my hometown in Atlanta. I traveled to pick the car up and deliver it back to my military placement town. Since then I encountered an issue with a tire. The tires are not worn out but one of them has split down the seam of the tire wall putting not only the car at risk for serious damage but also put me at risk as well. The split is not normal and seems like a defective tire. I currently have no confidence that the other tires are not as defective. I fear the other three tires will have the same issue and could have a life threatening result. I was forced to replace the damaged one. This high performance car was trusted to have Michelin tires come stock as one of the most important components on the car. I am currently researching to see if other C8 owners have had similar issues. This wasn't what I bargained for purchasing the car as a new member of the ******** family as GM marketed more to African American women by featuring *** *******. I have past experiences from a family member being affected by the Goodyear Tire scandal that had catastrophic impacts for many. It is my hope that Michelin provides a better product. I need someone from headquarters to contact me about this issue.

  

  Business response

  07/24/2024

  July 24, 2024
  Better Business Bureau of Upstate South Carolina
  Attn: Cindy R*****
  408 North Church Street, Suite C
  Greenville, SC 29601-2149
  
  RE: ******** ****
  BBB ID#: ********
  Michelin File #: 04420553
  
  Dear Cindy,
  
  We received your email regarding ******** **** and appreciate the opportunity to respond. 
  
  I have reached out to ******** on the circumstances around the tire that had issues. The consumer had already replaced the tire that had a split in the bead area of the tire. We have reached out and offered to cover the tire cost of the tire that had the damage.
  On review of the circumstances and damage of the one tire that had an issue, there is no current problem with the other three tires. If the other three tires start to have any kind of warranty issues, we will gladly start a warranty case on them.
  
   If Ms. **** has any further questions or concerns, please have her reach out to our Corporate team at ************
  Monday-Friday  8am-5pm EST
  
  Sincerely,
  
  Jon
  Executive Response Team
  Michelin North America
  

• Initial Complaint

  07/11/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Michelin tires purchased to tune of 718.04. $70 rebate was offered. I submitted online and was told it would be 6 weeks to process. I never received anything and just contacted their customer service at Michelinrewardscenter.com and was told that they sent out a virtual visa card by email and they cannot resend it. I never got any emails from them. If I did it was disguised to look like spam so I would erase it.

  

  Business response

  07/22/2024

  July 10, 2024
  
  Better Business Bureau of Upstate South Carolina
  Attn: Cindy R*****
  *** ***** ****** ******* ***** *
  Greenville, SC 29601-2149
  
  
  BBB ID#: ********
  Michelin File #: ********
  
  Dear Cindy,
  
  We received your email regarding *** ***** ******* and appreciate the opportunity to respond. 
  
  We contacted our Michelin Promotional Center and discussed with an agent about *** ***** ********* concerns about not receiving his $70.00 rebate virtual card. The agent verified that the virtual card was not used and immediately requested that a paper check be mailed to the consumer and the consumer should receive the check within 2-3 weeks.
  
  We contacted *** ***** ******* and advised him about the conversation with the Michelin Promotional Center and about a paper check been mailed to his address within 2-3 weeks. *** ***** ******* was very happy and was thankful.
  
  
  Sincerely,
  
  Alvin
  Executive Response Team
  Michelin North America
  

  Customer response

  07/25/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  Kirby Leavitt

• Initial Complaint

  06/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Michelin Hello I have an issue I believe you can assist with. Last summer I replaced the tires on my motorcycle with new top of the line Michelins.   They were rated as the best tire, and were priced accordingly. The front tire has developed a vibration , something very dangerous for a 2 wheeled vehicle.   When I called the shop that installed them Gary said he’d call me back. He informed me Michelin was aware they had an issue with that tire and redesigned the tread pattern to eliminate it.  Now for the fun part: Michelin wants us to remove their tire, mail it to Utah, at my expense, so they can examine it.  After that they’d issue a pro-rated allowance.  The allowance would not even cover the cost of returning the tire to them.  It’s less than one year old with about 2000 miles on it. Why is it that if I have an issue with tires at ******** ****, ****, ****** or any other dealer, it’s taken care of on the spot. Our other vehicles have Michelin tires, but it won’t be what I replace them with if this is not taken care of. Why when Michelin is aware of the issue, don’t they place the safety of their customers above everything else???  I guess the old ad with the baby in the tires don’t count if it’s a motorcycle tire. A tire on a vehicle, that it there’s an issue with one could result in a tragedy?? Your assistance would be greatly appreciated **** ******* ************ ***** * ** *****

  

  Business response

  07/15/2024

  July 15, 2024
  
  Better Business Bureau
  *** ***** ****** ******* ***** *
  Greenville SC, 29681
  
  Attn: Cindy R*****
  
  BBB#********
  Michelin#********
  
  Dear, Cindy R*****
  We received your email regarding *** **** ******* and appreciate the opportunity to respond.
  We contacted *** **** ******* and discussed his tire concerns. *** **** ******* was concerned about his motorcycle tire having a vibration issue. We assured *** **** ******* that we would contact his Michelin tire dealer for an inspection and determine the tire issues.
  We contacted his tire dealer; **** ***** ********** and the dealer advised us that he was able to balance *** **** ******* tires and corrected any vibration problems. We also contacted *** **** ******* to verify that his tire issues were corrected and he was very pleased that everything was corrected and his motorcycle rode well.
  
  Sincerely,
  Alvin
  Michelin Executive Response Team

• Initial Complaint

  06/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was looking for a set of track tires to take my bmw racing. I didn’t look for recommendations because im putting it on a track I wanted a track tire. Found the track tire that I wanted, sourced it to another website because Michelin won’t sell it to you themselves, 1500$ and a day later they tell me the tire don’t exist. If the tire don’t exist then why is it on their website telling me exist letting me spend 1500$ to find out it’s not.

  

  Business response

  06/06/2024

  June 6, 2024
  
  Better Business Bureau
  408 North Church Street, Suite C
  Greenville SC, 29681
  
  Attn: Cindy R*****
  
  BBB#********
  Michelin#********
  
  Dear, Cindy R*****
  We received your email regarding Mr. ******* ******* and appreciate the opportunity to respond.
  We contacted Mr. ******* ******* and discussed his tire concerns about availability of the Michelin ***** ***** **** ****. We advised Mr. ******* ******* today that the Michelin ***** ***** *** * tire is an active product but is currently on backorder. We apologized to him that he was provided wrong information on availability of the Michelin ***** ***** *** * track tire. Mr. ******* ******* accepted our apology. We also provided Mr. ******* ******* the Michelin item number to purchase our tire in the future.
  
  Sincerely,
  Alvin
  Michelin Executive Response Team

• Initial Complaint

  05/31/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  May 1st 2023, I bought 4 sets of Michelin Tires from a local tire store and Michelin had promotion rebate for my purchase. I submitted the invoice of my purchase to Michelin online rebate website. I have not recevied any rebate. I emailed Michelin rebate program with no response. I called directly asking the status. Their staff told me the check was returned because shipping address issue and will re-send me a new one. My address is correct and there is no problem for receiving any other letters or deliveries. It has been one month still not received the check for rebate.

  

  Business response

  06/06/2024

  June 4, 2024
  Better Business Bureau of Upstate South Carolina
  Attn: Cindy R*****
  408 North Church Street, Suite C
  Greenville, SC 29601-2149
  
  RE: Haiyang Zhan
  BBB ID#: ********
  Michelin File #: ********
  
  Dear Cindy,
  
  We reviewed the circumstances with ******* ****.  The rebate of check was sent to the consumer but was returned due to an incorrect address. The address that was originally filled out on the rebate submission was for ******** but it needed to go to *********** **. The address has been corrected and a new check will be sent to the consumer. Mr. **** has been contacted and made aware that a new check is being mailed.
  
   If Mr. **** has any questions or concerns, please have him reach out to our corporate team at ************
  Monday-Friday  8am-5pm EST
  
  Sincerely,
  
  Jon
  Executive Response Team
  Michelin North America 

• Initial Complaint

  05/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In July 23/2023 I purchase a set of Michelin Defender LTX a 70,000 miles tire,when I purchase them I had 54,637 miles,at 98,664 I need two front tires,the back tires are in fairly good shape.Granted I was expecting to city 70,000 but 45,000 is a bit disappointing

  

  Business response

  05/27/2024

  The customer purchased tires on July 23, 2020 with 54,637 miles, repair order 652565. All tire warranties are with the tire manufacturer. We will be glad to assist the customer with any information the tire manufacturer (Michelin) needs, they may require tread depth readings, date of install, part number and DOT number of tires. 

  

  Business response

  06/14/2024

  Better Business of Upstate Carolina
  
  Attn: Cindy R*****
  
  
  408 North Church Street Suite C
  
  Greenville, SC 29601
  
  
  BBB# ********
  Michelin File-********
  Dear Cindy,
  
  
  We received your return email regarding *** ****** ****** and appreciate the opportunity to respond.
  
  We reached out to *** ****** the morning of 5/31 and left a voicemail. He returned our call later that afternoon and was advised of the next steps needed to review his rapid wear warranty. We are currently waiting for inspection results from the tire dealer so that we may move forward.
  If you have additional questions, please don't hesitate to contact us at ************ between 8am and 5pm EST, Monday through Friday.
  
  Sincerely,
  
  
  Michelin Executive Response Team

• Initial Complaint

  05/08/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I contacted Michelin to get a recommendation on new tires for my 2020 Lexus RX350. I was advised that the newly made ******** * was highly recommended due to its longevity and quiet, safe and comfortable ride. I took the advice and had them installed on 10/19/23. The were quiet and provided a decent ride but not the best traction in comparison to other Michelin tires I have owned, I work from home and don’t drive much so I decided to let them wear a bit to see if there was improvement. Today I had an appointment at Lexus to have routine maintenance completed, which included a tire rotation, and was provided with a report. The tires depth after 3,000 miles is down to 7mm (10.5) new and they wet traction is worse then ever. Even the tech at Lexus said they do not feel right. I contacted Michelin to start a warranty request and was advised I had to have an analysis completed and I would get a prorated offer to replace my tires. This is unacceptable! I paid $1037.92, drove 3,000 miles on unsafe tires that are wearing excessively. I should not have to incur any costs as I put my faith in a product that clearly is not safe. I would like a refund from Michelin so I can choose a tire that will be safe for me and my family. Not much to ask for

  

  Business response

  06/13/2024

  Better Business of Upstate Carolina
  
  Attn: Cindy R*****
  
  
  *** ***** ****** ****** ***** *
  
  Greenville, SC 29601
  
  
  BBB#21681089
  Michelin File-********
  Dear Cindy,
  
  
  We received your return email regarding *** ******* ***** and appreciate the opportunity to respond.
  
  We have contacted *** ***** and had a pleasant discussion with him. *** ***** informed us that he had talked to one of our agents the previous month who took the time to explain the warranty and the reason that we could not assist this time. *** ***** seemed very pleased with the way his case was handled.
  The consumer agreed to contact you and that he will be more than happy to close the case.
  
  Sincerely,
  
  
  Josée
  
  Michelin Executive Response Team

  Customer response

  06/13/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *****

• Initial Complaint

  04/03/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 11-21-23 I purchased 2 sets of tires from **** ****, I bought BF Goodrich Trail Terrain T/A tires that came with a $100@set rebate. I promptly tried to submit my receipts online but it wouldn’t accept them because it said they were too big. So I took a pic of them and mailed the originals to the rebate fulfillment address. I didn’t hear anything so I retried sending online and it went, I received an email saying I had been approved and would be getting a $200 card in the mail in 4-6 weeks. Nothing came so I contacted them 4-3-24 and now they say I submitted too late and they won’t pay me. This rebate was called Black Friday rebate and was for $100 per set off any BF Goodrich Terrain series tires. Thank you

  

  Business response

  04/05/2024

  April 5,2024
  
  Better Business Bureau
  *** ***** ****** ******* ***** * ********** *** *****
  
  Attn: Cindy R*****
  
  BBB#********
  Michelin#********
  
  Dear, Cindy R*****
  We received your email regarding Mr. **** ****** and appreciate the opportunity to respond.
  We contacted our BFGoodrich Promotional Center and was advised by agent Tonya that both $100.00 rebates are approved, and the consumer should receive both rebates within 3-4 weeks. 
  We contacted Mr. **** ****** and advised him that he will receive both $100.00 rebates within 3-4 weeks. Mr. **** ****** was happy to hear that his concerns were taken care of and thanked BFGoodrich for assisting him.  
  
  Sincerely,
  Alvin
  
  

  Customer response

  04/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ******

• Initial Complaint

  03/21/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  4 months ago I submitted my rebate and received acknowledgment and got the claim number in this email they said i have to wait 6-8 weeks. so I have been waiting for 4 months, i did not receive any update or money, so I called that number. I was surprised to hear that my claim was not approved because I did not submit a "bill of sale" instead I submitted an order confirmation with sales information in it. so because of this, I got rejected, and nothing I can do now because the promotion rebate is already closed. remember every store has a different kind of bill of sale, in this case, I never have an official bill of sales from ***************, the order confirmation is a bill of sales because it has the sales information on it. so I think this is a scam trick that they are playing they just never send any updates and wait until the promotion rebate window closes then waiting for the customer to complain (if the customer even remembers about the rebate) then after that tell the customer that they are not approved because the title of the sales receipt is not "bill of sale" even though has the sale information in it. So I would like to prevent others get into the same scam I would like to report this to you, and if possible rectify what they are doing is completely wrong, to scam people like that. I don't remember now the total rebate perhaps $80-125 for all 4 tires.

  

  Business response

  03/27/2024

  March 26, 2024
  Better Business Bureau of Upstate South Carolina
  Attn: Cindy R*****
  *** ***** ****** ******* ***** *
  Greenville, SC 29601-2149
  
  RE: ****** ******
  BBB ID#: ********
  Michelin File #: ********
  
  Dear Cindy,
  
  We received your email regarding *** ****** and appreciate the opportunity to respond. 
  
  We reviewed the circumstances with *** ******.  The initial paperwork did not have all of the information that was pertinent for the rebate. As of today, *** ****** has sent us the paperwork that was needed to qualify for the rebate. He will be receiving his rebate that is owed to him. Consumer Care Department is in the process of getting all of *** ******s’ information to issue the rebate.
  
   If *** ****** has anymore questions or concerns, please have him reach out to our Corporate team at ************
  Monday-Friday  8am-5pm EST
  
  Sincerely,
  
  Jon
  Executive Response Team
  Michelin North America 

  Customer response

  03/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this has not yet resolved my complaint, i need to wait untul i got the money.
  
  I am writing to say thank you for your help so much without you this coming resolution will never happen, so I just would like to let you know I am waiting for promised mail cheque that they say will be sending in 5 business days and then 10 days of waiting so about 2-3 weeks, then after I got that then I will certainly to close this complaint.

  
  Regards,
  
  ****** ******

• Initial Complaint

  03/13/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased 4 Michelin 235'65r17xlt a/s (104t) tires on 2/18/23 for my ***** ******* 2017 because I was told Defender tires were not available. The car doesn't ride good, has road noises, and handles no better than the Continentals taken off. I am so unhappy with this purchase. It looks like Defender tires are available. I am a long time user of Michelin tires and cannot believe I am having this bad experince. I don't want a gift but am asking if there is some resolution such as me getting Defender tires in place of these and adjust my use of the undesired tires. Thank you.

  

  Business response

  03/19/2024

  March 18, 2024
  Better Business Bureau of Upstate South Carolina
  Attn: Cindy R*****
  408 North Church Street, Suite C
  Greenville, SC 29601-2149
  
  RE: ****** *******
  BBB ID#: ********
  Michelin File #: ********
  
  Dear Cindy,
  
  We received your email regarding Mr. ******* and appreciate the opportunity to respond. 
  
  We have searched our files for previous contact with Mr. ******* and was unable to locate any correspondence prior to receiving this complaint.
  
  We contacted Mr. ******* on 3/18/24 to get a better understanding of the situation. Mr. ******* confirmed his previously stated dissatisfaction with the tires on his Odyssey. Mr. ******* stated that he had not fully intended on submitting a complaint through the Better Business Bureau during an internet search and had not advised the selling retailer of his concerns either. We explained the warranty processes and expressed our willingness to assist in any way possible once a tire inspection is provided to us.
  
  Mr. ******* is now aware of the warranty process, what we need to proceed and will bring his concerns up to the selling retailer who can process an internal claim. Additionally, Mr. ******* has been provided direct contact information to reach us if need be.  
  
  Sincerely,
  
  Jon
  Executive Response Team
  Michelin North America 

  Customer response

  03/22/2024

  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩