Business ProfileforJacksons Appliance Repair and Sales LLC

I would strongly caution consumers against patronizing this company. When my washer broke, I needed a repair person I could trust in my home. Jacksons Appliance Service and Repair is both Veteran & Black owned, so as a mother of a Marine, I felt I could rely on this company. I took time off during the window given by the tech. I received a call at 8:25 and another at 9:30am, stating the arrival time would be 30 minutes both times. I was going to cancel but at 10:06, the tech arrived. He determined the pressure switch needed replacement and stated I could save money by ordering the part myself. He assured me that he would "come right back out." I paid the tech in full including the repair and return visit. When I complained about the late arrival, instead of acknowledging or apologizing, he dismissed it and became very argumentative. The part came Saturday. I texted but received no reply. It was the weekend so that was fine. I sent another text asking if Tuesday at 8am was okay. He texted back one word- Yes. On Tuesday, I waited then texted after 10 am. I advised that I would be returning to work. He called with a combative tone. I attempted to de-escalate the conversation but the tech began to verbally bully me, cutting off my sentences- "Do you want me to come do the repair? Yes or no? Yes or no!!" " I disengaged from the conflict and asked for my money back. The tech said that I was not "allowing" him to return and forfeiting my fee. I told the tech that I would not let anyone who had spoken to me like he did in my home. I am agreeable, so to be spoken to that way is beyond reprehensible. I am going to attempt to remedy this situation with this young man's father, the owner Alve Jackson. To stake the professional reputation of his company on $100 and an inability to get out of the bed in the morning is tragic. I am only writing this review because after what I experienced from this man, I don't believe it would be advisable to have him visit people's homes.