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ComplaintsforAuto Sales Smith
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Complaint Details
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Initial Complaint
12/12/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Bought a 2015 **** ******** from Flor ******* P***** with Auto Sales Smith for 14,700 cash. Instead of transferring the title through the dealership she filled it out as dealership title transfer but as a private person and title jumped it as the title had never been swapped. The local DMV SAID this voided the title I was given. I have tried reaching out to Auto Sales Smith, the dealership and Flor. They have stated that Flor will have to deal with it and noone can assist. I now have a vehicle I cannot legally register and am out 15k.Initial Complaint
01/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
01/02/2022 I ******** ******* purchased a vehicle with Auto Sales Smith I put down 3,500 down payment leaving me with a balance of 14,350…when I purchased the car I was aware of the breaks and rotors that needed to be repaired and the manager stated that it was good car and there was nothing else wrong with the vehicle …so I trusted his word as a manager..he agreed to fix what was wrong with the car and claimed they was backed up…I called him later on that day to ask a question regarding the brakes and he had a nasty attitude towards the new customer that he did business with (me)..over night I noticed the car was driving funny and then the engine light came on…gave him a call back around 9:15 am…got no answer so I called back 15 minutes later he picks up and I told him what was the new issue that occurred overnight and he stated to not call his personal number . Which is posted on his website and he stated he was not going to fix anything else with the car except for the breaks and rotors as discussed on the contract…this man is was very unprofessional….
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.