Business ProfileforUpstate Vet Emergency & Specialty Care

I took my dog Pacey to Upstate Vet on 9/4/24 around 2 AM. He had been vomiting since I got home from work around 5:30 PM on 9/3. He didn't stop and got worse so I took him. They did not do any bloodwork, did some xrays, said not an obstruction, gave him an anti-nausea shot and some anti-nausea meds, some fluids under the skin (not an IV) and sent us home. I took him to my local vet ******* ***) on 9/4/24 at 9 AM. Pacey was very lethargic and had not ate or drank since Tuesday. This was Thursday morning. He was essentially crashing then and they immediately put him on oxygen, gave him IV fluids and meds and did bloodwork. I gave them my records from Upstate Vet. They were concerned that Upstate Vet did not do any bloodwork. Pacey's results from his bloodwork were horrific and they couldn't understand why. He stayed there all day until they closed at 5 PM when i picked him up and monitored him all through the night. ****** *** had a mobile vet specialist coming on Friday 9/6/24 to do a ultrasound that he needed to figure out what was wrong. I took him back to ****** *** at opening time 7 AM on 9/6. Unfortunately, they called me around 9:50 AM to tell me he had passed away. They did an autopsy which revealed an obstruction in his bowels and a perforation. If Upstate Vet would have done bloodwork they would have known how sick he was and could have done the tests in their office to find out the obstruction/perforation and he most likely could have been saved on 9/4 when we took him there. I am very upset about this. I contacted Upstate Vet and told them everything, spoke to Vanessa *** ************** and requested a refund. She verbally told me no on 9/10/24 and emailed me on 9/11/24. See attached. Pacey threw up 8 times in their office in a 2 hour period and I told him he had vomited at least 7 times before we got there. They failed to correctly diagnose my 8 1/2 year dog which led to his death. A full or partial refund is requested. Thank you.