Business ProfileforFresh Water Systems

First part of June 2024 i bought an Ro system form Fresh Water Systems. It arrived in good packaging. I proceeded to install the RO system and when i turn the water on the system leaked through the pump internally, I didn't even get 1 glass of water out of it before I was emailing CS. My first notion was that this shouldn't be a problem they will just send me a new pump. WELL to my surprise CS said that I needed to claim a warranty on the entire system and would take up to 21 days. As of this point forward i was not in a mood to be drug around by fresh water systems BS policy. The NEOPURE SYSTEM was broke before it shipped from their warehouse why am i claiming warranty on something THAT NEVER WORKED. They also told me i could NOT return the entire system because IT WAS USED. i want to know were the common sense of this conversion was coming from, and this made me more frustrated. How did I use this thing? and their answer was I installed it, but how could I know it was broke if didn't install it first. they said i should have read their return policy before I bought it. At this point I'm done, I have had enough, and I told them that exact thing. They did not like that and they email me saying they are refunding me the cost of the pump and after the refund goes threw they are no longer going to do business with me. BUT i still have a broken RO system, and even if I bought a pump else were i would still need to pay shipping cost and tax. Also i would have to get the filters from THEM seeins how they are they only ones who sell this PILE of plastic that I know of. I spent about 450 with other parts I had to buy to install it, they refunded me $57. to sum up, at first i asked to just send me a new pump, but that was against their policy, then i ask to send the entire unit back for a refund and I was totally denied that request. Now that they ****** me off and they know it, they refund the cost of a pump? i want a full refund, it never worked and never will. period!