ComplaintsforThe Lost Barn Company
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Complaint Details
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Initial Complaint
04/11/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Justin C******* We attempted to purchase a kitchen table from Justin C*******, owner of The Lost Barn Co (as advertised on Facebook). We began conversations in Aug/Sept of 2021, after selecting Lost Barn to build a custom dining table for us. Agreeing on a price of $1850 + $200 for shipping. We sent a bank check for $1,025 to Justin to custom build the table on Nov 8th to start the work. He communicated throughout the process on messenger, he returned emails for period of time and he answered his phone. He sent pictures of the style, that the top was made from a 1895 Barn from 96 South Carolina, the color confirmation, leg design and table top, which he may or may not have in his possession. Upon completion, I received only two photons of the final color which was nearly finished, with exception of confirming my final request of a smooth top. When I asked for a photo, he responded he had already boxed it up and sent me a photo of a large box. We sent another check for $1,025 to Justin as he indicated the item was ready to be shipped. We never had something negative to say about him until today. He cashed our second check and quickly ghosted us. It has been 30 days since shipment should have occurred. We did a search of his name and found he has a bad business records for The Palmetto BarnWood Co and changed the name of his business to The Lost Barn. This is not about whether the product was good or bad, we haven’t gotten to see it finished. This is a guy who takes money from people and then ghosts them. We have all our conversations with him from beginning to end for the past 6 months. Bbb filing case number is ******** Police Report # *** *** *** ***Initial Complaint
03/21/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
We attempted to purchase a kitchen table from Justin C*******, owner of The Lost Barn Co (as advertised on Facebook). We began conversations in Aug/Sept of 2021, after selecting Lost Barn to build a custom dining table for us. Agreeing on a price of $1850 + $200 for shipping. We sent a bank check for $1,025 to Justin to custom build the table on Nov 8th to start the work. He communicated throughout the process on messenger, he returned emails for period of time and he answered his phone. He sent pictures of the style, that the top was made from a 1895 Barn from ** South Carolina, the color confirmation, leg design and table top, which he may or may not have in his possession. Upon completion, I received only two photons of the final color which was nearly finished, with exception of confirming my final request of a smooth top. When I asked for a photo, he responded he had already boxed it up and sent me a photo of a large box. We sent another check for $1,025 to Justin as he indicated the item was ready to be shipped. We never had something negative to say about him until today. He cashed our second check and quickly ghosted us. It has been 30 days since shipment should have occurred. We did a search of his name and found he has a bad business records for The Palmetto BarnWood Co and changed the name of his business to The Lost Barn. This is not about whether the product was good or bad, we haven’t gotten to see it finished. This is a guy who takes money from people and then ghosts them. We have all our conversations with him from beginning to end for the past 6 months.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.