Business ProfileforFred Anderson Toyota of Greer

I hate that I'm now in a position of writing a bad review. I'm sympathetic about the issues around supply-chain and holiday vacations. However, I've had my vehicle being worked on for well over four months after a car accident. Every time I call, I'm told that there's a part that's being waited on or that the part is here but and they'll get around to it. I acknowledge that these things are somewhat out of there control due to supply-chain issues. However, every time I call, I'm routed to someone and I have to leave a voicemail that goes un-responded to. Very often I get tossed to three people before I even get to a person that has a clue about my question. That's what I have issue with more than anything else - the lack of updates and communication. I'm going on month five now. Month five. I think there needs to be some extra customer care for those of us who have had to wait this long. At a minimum, regular updates without me having to reach out each and every time. It's a ***** ***** - not a *****. It should not take this long to repair a car.

This is Toyota of Greer. I don't see a ******* **** with a Mazda Miata at our location. Typically back order parts of a Mazda or at a Mazda dealership. If this is pertaining to the Mazda dealership the BBB complaint needs to be listed under the Mazda dealership. If the car is at Toyota of Greer please respond with the name it's under and i will look into but I don't think this complaint is for the right dealership. Thank You