Customer ReviewsforAmbrie

Clothing used to be great! Recently ordered, hoping reopened company was the same. Its not. Sizing is awful! Inconsistent from item to item. Material is not the same. Its rough and scratchy. I needed to return, got approval from Ambrie but it seems they cant find my return so no refund.

My Loungefly backpacks were heavily protected inside and out. Shipped in perfect condition quickly.

The company sent me the wrong item. I ordered a 6T and they sent me an infant sized item. When I contacted customer service they were rude and said they don't ship the items a third party in China does. They took zero ownership of the error event though the order was through their company. I sent the item back with a tracking number on May 11th. It was delivered to them the morning of May 15th. On May 22nd I emailed them asking when I will receive my refund. They replied within fifteen minutes stating they had ten days to refund me my money. On My 31st at 7:45 am (sixteen days after they received my return) I emailed them again after contacting my credit card company asking them when I will get my refund. They did not reply. I emailed them again at 2:11 asking them to reply to me by the end of the business day. They did not reply. On June 1st, after not receiving a refund or hearing back from the company, I filed a dispute with my credit card company. They are currently disputing the charges for me. The responses from this "customer support" were the rudest responses I have ever seen in my life. They were so disrespectful to me and never once tried to make this right before taking off with my returned item and my money. Their company made the mistake and they were treating me like I was the problem. There are plenty of other companies that ship their items through a third party in China that also provide good customer service. I would select zero stars if it was an option.

This was a response from support after I made a mistake with the shipping address and asked if it could be fixed: “***** you ordered it not us. You put the wrong address not us, but we have bad customer service. **** is wrong with you. Don’t eat tide pods.”

They closed down, and reopened but are NOT any better. I placed a 200 dollar order over a month ago and it never shipped! Customer service is rude and hateful. Their website states 3-5 day processing and 3-6 business day shipping. Here we are 30 days later and still not shipped. I email them and their response is always the same, it’ll be there by 2/28….We are far passed that date! I asked for a refund or cancellation they say it’s nonrefundable. So I spent 200 on a nonrefundable order that never shipped? Very corrupt, don’t waste your time or money!

My son loves this shirts and it is amazing material and amazing quality

The Figment Haunted Mansion leggings are absolute precious!!! Cute theming and the colors are vibrant. The fabric and construction are the same great quality I have come to expect from Ambrie leggings. I have purchased tons of leggings from Ambrie in the past and have loved every single pair. I order them for my autistic daughter who wears them every day. I have some that have withstood years of washing and still look great.

It is a nice looking shirt but it might as well be a tank top. Sleeves are extremely short. Do not buy unless you have super toned arms .