Business ProfileforFabricare of Greenville

I sent a ***** *** ***** shirt (value 699.60, purchased 3/20/23 from ******* Clothing) that was worn once for cleaning. When I got my order back from Fabricare, I realized the shirt had been damaged while in their possession. The shirt was intentionally designed to have a "wrinkled" effect. When it was returned to me, all the wrinkles had been removed and the shirt is 2X the size it was when I bought it. On 5/3/23, I returned to the store, 3008 Augusta St, explained my concerns and was told the item would be sent back to the plant and someone would call to discuss issue. However, shirt was reprocessed at plant and returned to me on my delivery day. No one called me at any point to discuss the issue with my item. I then returned a second time to the store and asked for contact information for the office manager. I called and left a message with the receptionist with my info, noting the item was at the store and would be arriving at the plant for her to view and reach out to me. However, the same thing happened a second time - shirt was sent back to the plant, reprocessed and returned to me (all without anyone calling me to address issue). I called again and was told to drop off the shirt for a third time at the store, on 5/6/23. The office manager finally called 5/8/23 to ask about the location of my shirt. I explained that I had dropped if off again 5/6/23. She said she would hunt it down and be in touch. She never called me back. My shirt was returned 5/9/23 with a letter stating they had printed a picture of the item off the internet and "it didn't look that different and I should contact the manufacturer with my concerns". This is an unacceptable resolution to a very expensive error. The fact no one ever called to ask me what the problem was is disappointing. After receiving letter I called office manager again and left a message asking her to call me back. She never did. I'd like help recouping the cost of my shirt.