Business ProfileforService Pro Heating and Air, Inc.

I took the whole day off work for my service call, which I paid for in advance through my home warranty. I was given no time window, so had to wait potentially all day. The technician called me at 11:40 am, I assume to say he was on the way. I said “hello” about 5 times and got no response, although I could hear him listening to the **** ********* show on the radio in the background. I was doing some yard work in the front yard while waiting so as not to waste the day and did not see the technician pull up. When I called at 12:20 to see when he was coming, they told me he came, knocked on the door, and then left when no one answered. When I complained that I was literally in the front yard, the dispatch lady put me on hold and called the technician. He admitted to seeing me in the front yard but assumed I was a neighbor. He also saw my car in the driveway and the garage door open. He didn’t bother to speak to the man he saw in the front yard. The dispatch lady then told me it was my fault, and they wouldn’t come back. So, now I’m out the service fee and an entire day of work with no care at all from Service Pro. I waited all morning, was physically and very obviously home. The technician admitted to seeing me, but was too lazy to see if I was the homeowner when I didn’t see him. Meanwhile, my air conditioner is still broken in 90 degree August temperatures.