ComplaintsforNissan of Greer

• Initial Complaint

  10/23/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a 2023 Nissan Altima July 20,2023. Immediately after purchasing the tire pressure light started coming on at different times of driving. The air pressure would always be what is required. The first time I took my car to the service department they said I had too much air in my tires. They stated they released some air and everything was fine. On my way home that day the light came back on. I work 2 jobs and live 25 mins away so getting there for them to check it out is a little hard at times. I scheduled an appointment last week. The light was on but this time they said I didn’t have enough air in the tires. I showed them pictures proving it comes on even when the tire is full. I wasn’t taken serious because I’m a female. Since leaving the service department the light has came on multiple times. I’ve attached videos and photos of the most recent times. This is a brand new car. There’s no reason this light should be coming on. I have not been taken serious both times when photos prove what Im saying. The rear driver side tire keeps registering as if there’s no air in the tire. Also my Nissan app will show an alert. There’s got to be a sensor issue but the service department wants to treat me like I don’t know what I’m saying and actually fix it. I will never do business with Nissan of Greer. And trust me, I’ll tell people about them too on my social media.

  Business response

  10/23/2023

  The business has put the customer in contact with the appropriate personnel within Fred Anderson Nissan of Greer. They are currently working with the customer on her concerns.

  Nothing herein shall be construed as an admission of liability or wrongdoing by the dealership nor shall anything contained herein waive any rights or defenses available to the dealership, such being expressly reserved.

  Customer response

  10/24/2023

  Ma’am, Nissan has contacted me. They have me scheduled to come in Friday so they can replace the sensor. 

• Initial Complaint

  09/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 09/11/2023 I went to have my tire repaired/replaced at Nissan of Greer. I arrived at around 8:40am. I was greeted by a service representative named Monica. After waiting for a while she came into the waiting room with an invoice. She told me that they had patched the tire and it would be $39.99 for the tire repair and 109.00 for the tire alignment. I told her I had a service contract that would cover the tire repair. I showed her my contract. She called in the claim for tire. She told me that it would not cover the alignment. I agreed to pay for the alignment. About a half hour later she came in and said my car was ready. I paid for the alignment a total of $124.11 and left. Immediately upon leaving I noticed the car tires felt wobbly when driving and I was getting some vibrations in the steering column and front of the car. I drove back to the dealership and asked them to check the wheels because they didn't feel balanced. Car felt wobbly. A technician that was working said they would take a look at it. I went back to sit in the waiting room again. About 20 minutes later. Monica told me that my car was ready. She said they had to balance the tire that was repaired earlier. I thanked her and left. However, upon driving the car it feels the same way and it does not feel like the tires are balanced properly. Also there is some vibration in the steering column and the car was not like that before coming in and having the alignment done. I would like to have my money refunded back to me because I have to pay to take the car to

  Business response

  09/22/2023

  This complaint has been forwarded to Fred Anderson Nissan of Greer – The proper recipient of the complaint.

  Customer response

  09/22/2023

  Better Business Bureau,

  I met with the service manager at Fred Nissan on 9/14/23 at the dealership and he resolved my complaint. So I consider this matter closed. Thanks so much for your time and assistance. You may close out this complaint.
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ********* ******* 

• Initial Complaint

  03/30/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On March 18 2023 I purchased online from Nisssan of Greer a certified 2016 Nissan Maxima and had car delivered on March 21st..  Soon after buying the car I noticed the back headliner on top side of rear window is completely coming off and looks like they tried to glue it back up but now coming off.  I also noticed that the sunroof shade would not extend when the sunroof was completel closed. The rear sunroof shade worked fine.  It looked like the shade was missing but upon further inspection, the shade was rolled up and tucked inside of sunroof as to not show,, it is completely inoperable and can be dangerous here in Charleston in the summer.  I would not have purchased had either of these issues been disclosed to me.   Ive texted several people since I discovered it on Mar 24th.  I texted salesman Justin C**** and business manager Josh A******* only to be told a GM will call me back.  Nobody called.  Greer nissan should step up and do the right thing and repair the car or send my car and money back and just part ways

  Business response

  05/09/2023

  It is our understanding that the customer is now completely satisfied.
  
  Nothing herein, by statement, omission, or otherwise, shall be construed as an admission of liability or wrongdoing by the business nor shall anything contained herein waive any rights, remedies, or defenses available to the business, such being expressly reserved.

  Customer response

  05/10/2023

  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******

• Initial Complaint

  12/06/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a car from the dealership close to two months ago. After 5 days I noticed the car having problems and called the dealership to notify them that the front and rear censors were defective, the tires were consistently losing air, the air pressure monitor was defective, the parking brake would get stuck, acceleration problems, and idling problems to name a few. I was told that it was because it was cold outside and that there was probably just a leaf/dust over the sensor or frost. To give it time to see if I liked it and to see if the problems stopped. That I didn't need to bring it in for service because they would need to see it while the service lights were on. The lights came and went so fast that they would not be able to determine what it was but felt the issues would resolve. I went back to the dealership this week to get something different and they told me that the car had depreciated in value so much in that short time that I would have to pay $13,000.00 to get into something else. They said, they were not in the business of giving $13,000.00 away to customers. Even though I tried to resolve the issue within the first week. Leaving me no choice but to hire an attorney so I am not stuck paying $30,000.00+ for a crappy car. Luckily, I recorded our phone calls so I could have proof of what I was told to do.

  Business response

  12/08/2022

  It is our understanding that the customer is now completely satisfied.
  
  The business’s response shall not, by statement, omission, or otherwise, be construed as an admission of liability or wrongdoing by the business nor shall anything contained herein waive any rights, remedies, causes of action, claims, or defenses available to the business, such being expressly reserved.

  Customer response

  12/09/2022

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Nissan of Greer did an amazing job with helping me get the issue resolved. Everyone involved was professional and polite. I couldn’t have asked for a better resolution. 

   

  Regards,
  
  ***** ****** 

• Initial Complaint

  12/06/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a Nissan Altima on June 30, 2022 (vin number *****************) from Nissan of Greer in SC. On November 30, 2022, at 8:30am I had an appointment for an oil change and tire rotation. I was informed by Thomas E**** that my gas tank has a hole in it and needs to be replaced. I was never asked if I noticed a smell of gas or if I have had lower gas mileage. I was just told it needs to be replaced. I asked to see the hole in said vehicle. I met with Shane D**** the sales manager who told me "This happens all the time, they are plastic". The location of the whole is on the driver side about 2 inches from the base of the tank. There is no visible damage to the tank. You cannot feel a dent with you finger or your fingernail. There are some normal wear scratches on the bottom of the tank, but not near the hole in question. The scratches on the bottom of the tank are about 8 to 10 inches away from said hole. When I told the wife about this, she mentioned she has smelt gas since I had the vehicle, but she thought it was from the garage or another vehicle. I also reviewed the car and said I wasn't getting the MPG that the sticker said I should get for that much highway driving. Due to this fact this shows proof that the gas tank was damaged upon delivery and should be covered by warranty.

  Business response

  12/08/2022

  It is our understanding that the customer is now completely satisfied.
  
  The business’s response shall not, by statement, omission, or otherwise, be construed as an admission of liability or wrongdoing by the business nor shall anything contained herein waive any rights, remedies, causes of action, claims, or defenses available to the business, such being expressly reserved.
  

  Customer response

  12/23/2022

  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *********

• Initial Complaint

  05/02/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought a car in October from Nissan of Greer. Everything was great at first then my check engine light came on and my car started shutting off at lights and stop signs. Brought it back to the service department and they replaced the battery and “fixed” the idle. About a month or so later it started doing the same thing, brought it back and they just fixed the idle again. About 2 months later it started acting the same way again, brought it back and they only fixed the idle again. After another month the car started doing that again and now is losing power randomly when I am driving. They still have not fixed it I am tired of them just essentially putting a bandaid on it until it does it again especially when it is putting my life in danger. They are not doing anything to actually fix the problem and it’s putting my life and my family’s life in danger with a car that will lose power and shut off. I have been there about 4 times now and they still have not fixed the issue. This is especially frustrating because I expressed several times that I want a reliable car. They knew this year of Nissan kicks was having this problem and yet they still sold me this car, probably already knowing that it had this issue.

  Business response

  05/11/2022

  It is our understanding the the customer is now completely satisfied.
  
  The business’s response shall not, by statement, omission, or otherwise, be construed as an admission of liability or wrongdoing by the business nor shall anything contained herein waive any rights, remedies, causes of action, claims, or defenses available to the business, such being expressly reserved.

  Customer response

  05/11/2022

  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *******

• Initial Complaint

  08/09/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On June 3, 2021 i walked into Nissan of Greer to purchase a new car. After i decided on the car that i wanted and given my payment information i was told to go see a guy by the name of Oscar to finalize the paperwork. Oscar offered me the extended warranty on on my new car one of my main concerns was if i ever decided i cant afford the EXTRA for the extended warranty lost my job would my payments go back to the four hundred and some dollars... Oscar said says and assured me they would so i accepted the extended warranty and then canceled within 24hours with oscar. Oscar told me the information wasnt in the system so he couldn't cancel it but he would go ahead and void it out and i would have to come in and sing some paperwork saying that i did cancel after getting the run around for over 30 days and finding out that the paperwork was submitted anyway and they will not honor what oscar told me and my payments will remain the 586 im truly upset. I what what i was told honored

  Business response

  08/17/2021

  The business has been in touch with the customer numerous times since receiving her complaint.  The business has, in an effort to promote customer goodwill, provided a number of proposed solutions to the customer; however, the customer has been unwilling to accept any of such solutions.  At this point in time, the business believes it has done all it reasonably can do to make the customer happy.  The customer is invited to contact the business’s general manger if she desires to discuss this matter further. The general manager is more than willing to continue to attempt to make the customer happy.

  
  The business’s response shall not, by statement, omission, or otherwise, be construed as an admission of liability or wrongdoing by the business nor shall anything contained herein waive any rights, remedies, causes of action, claims, or defenses available to the business, such being expressly reserved.
  

  
  

  Customer response

  08/18/2021

  I am seeking for Nissan of Greer to honor the payment amount i was told when i purchased the car. I dont want a upgrad nor am i willjng to give my car back.

  Customer response

  08/18/2021

  ##********... This is the only wY i could figure out to respond to the most recent message. The general manager has been in contact with me and he gave me 2 offers 1.) Was to purchase another Nissan Altima with upgrades 2.) He offered me to give the car back that im currently driving. I also went go the lot on the day the general manager called me to look at the new upgrade car and speak to the general manager but when i got there he was to busy i was gold to come and speak with me but 3 minutes after i drive off he called my phone and asked me why didn't i take the upgraded car .## ********

  Business response

  09/14/2021

  The business has looked into the customer’s complaint and has not been able to verify her statements. Regardless, as previously stated, the business has been in touch with the customer numerous times since receiving her complaint and has, in an effort to promote customer goodwill, provided a number of proposed solutions to the customer; however, the customer has been unwilling to accept any of such solutions.  As the customer knows, the business is not the customer’s lender and is unable to change the terms of her loan with her lender.  At this point in time, the business believes it has done all it reasonably can do to make the customer happy.  The customer is invited to contact the business’s general manger if she desires to discuss this matter further. The general manager is more than willing to continue to attempt to make the customer happy. As always, the business desires to make all its customers happy and will do what it reasonably can do to make that a reality.
  The business’s response shall not, by statement, omission, or otherwise, be construed as an admission of liability or wrongdoing by the business nor shall anything contained herein waive any rights, remedies, causes of action, claims, or defenses available to the business, such being expressly reserved.
  

  Respectfully,
  Nissan of Greer
  

  
  

  Customer response

  09/15/2021

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  Regards,
  
  
  ******* *****
  
  I have already spoken with the general manger and his offer was for me to purchase a newer car also the general manger invited me out to the property to discuss this matter on the same day he suggested me to upgrade my car but when I arrived at the property he was busy but as soon as I left he called my phone to ask me why didn't I do a upgrade to a newer car I told him I was not interested in a newer car nor him wasting my time.

• Initial Complaint

  07/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a new car from this dealership in 2018, The first time I went to get my oil changed I was very upset on how I as a women was treated so I started taking my car somewhere else to get it serviced. I was never told by the sales person that I had to bring the car back to the dealership because they were the only ones that take care of certain things. So I take a trip to ******* salem NC on july 24,2021. The next morning when I get in my car to leave it won't go in reverse, after a few min. it backs up the it won't go into drive, after a few min. it pulls forward but starts pulling back and wont go, I googled what it might be and checked under the hood to find out you can't check the transmission fluid, I had to call a tow$240 to take it to the place a bought it and a rental home $750. The dealership calls to tell me my transmission has to be replaced $5000 because the fluids were not flushed, I was never told about this. The service person said it was in the manual, WHAT!

  Business response

  08/05/2021

  The business prides itself on providing excellent customer service to all of its customers and treating everyone with respect and decency in all circumstances.  Based upon the Customer’s complaint, it seems as though the customer did not bring the vehicle to the business’s service department for the vehicle’s regularly scheduled maintenance.  The business does not know if the customer attempted the regularly scheduled maintenance herself, brought her vehicle to an independent or other service center for such maintenance, or simply did not have the vehicle serviced after its first oil change.  The business cannot be held responsible if another service center did not properly service the vehicle or if the vehicle was not regularly and properly serviced, and, as a result, damage was done to the vehicle or its components.  As said previously, however, the business prides itself on providing excellent customer service to all of its customers and treating everyone with respect and decency in all circumstances. Accordingly, if the customer believes that her interaction with the business during her vehicle’s initial oil change was less than satisfactory, in any respect,  the business would like the opportunity to show the customer how exceptional the business’s service department can be.  To that end, if the customer has any further needs related to her vehicle (including regularly scheduled maintenance), please let her know that she is free to contact the business’s service department and ask for Shawn L***. He will be more than happy to ensure that the customer has an exceptional experience and that her vehicle is properly serviced during each and every visit.
  

  Nothing herein shall be construed as an admission of liability or wrongdoing by the business nor shall anything contained herein waive any rights or defenses available to the business, such being expressly reserved.
  

  
  

  Customer response

  08/06/2021

   

  If the dealership had shared with me on taking car of the transmission, don't you think I would have done so, I always have the oil changed and tires done when I need to, they just don't want to take any responsibility for the part, they have been sued on other cars and the transmission issues. 

  
  

• Initial Complaint

  07/21/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have repeatedly requested to cancel my service agreement on my vehicle and can not get anyone to contact me. I first requested to cancel in August. I would like to cancel and be refunded the amount that I have spent every month since then.

  Business response

  07/22/2021

  Our understanding is that the customer is satisfied.

  Nothing herein shall be construed as an admission of liability or wrongdoing by the dealership nor shall anything contained herein waive any rights or defenses available to the dealership, such being expressly reserved.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩