Business ProfileforSweetwater Pools- Charleston LLC
At-a-glance
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Business Details
- Location of This Business
- 5914 Loftis Rd, Hanahan, SC 29410-2628
- BBB File Opened:
- 6/8/2022
- Number of Employees:
- 1
- Business Management
- Mr. Matt Sagan, Owner/Manager
- Contact Information
Principal
- Mr. Matt Sagan, Owner/Manager
Customer Contact
- Mr. Matt Sagan, Owner/Manager
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Emily H
06/07/2022
The final icing on the cake was when their technician opened the backwash with the valve being closed which led to the pipe completely combusting. The owner completely denied any fault and stated there was a crack in the pipe. Per the contract they are to inspect the equipment all 7 days they maintain the pool and never once caught a crack and it just happened to explode when the tech was on property? Stated we would have to pay.
Per the contract I typed up a document of all the breaches they had committed-6 pages worth-and delivered it. Their owner clearly does not know their own contracts as he was upset for us following their own protocol.
On day before service was fully terminated they stole the mandatory DHEC pool log book (we have it on camera that was installed previous week after their pipe mistake). Owner said it got water damage and they bought it and never invoiced us. The book is free. The video shows it fully intact on top of myself having been the last one in the room 2 hours prior and it was fine. The owner is clearly vindictive.
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