ComplaintsforExquisite Creations Event Planning By Annette
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/11/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Contract was made with exquisite creations on May 5, 2024. There was a contract signed and sent two days later the initial deposit was given business was paid in full on June 11, 2024. I myself made multiple attempts to check in with the business, and to ensure that everything was on track for my baby shower. Miss *******, Annette ******** claimed that she had everything for our first meeting even though there were discrepancies in having the products and services for the baby shower. Miss *******, Annette ******** kept contacting my mother Instead of contacting the person who signed the contract which she had been reminded of multiple times. On July 9, 2024 for Mrs ******* Annette ******** withdrew her services for a baby shower on July 20, 2024. ************************************ gave consent to return the entirety of the funds of the contract consisting of $2000 within 2 to 3 business days. On July 10,She then sent a message saying that she would not refund the money because it was less than 30 days. I then contacted ********************* to tell her per her contract if she was to refuse services or withdrawal services, and I was entitled to my refund. She then claimed I was the one that withdrew my services. I have an oral recording that states otherwise.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.