Business ProfileforElite Resort Group

I need to file a formal complaint against this company. They refuse to help me and their reason is that I have an outstanding loan on the account. I do not feel that this is fair because they have not delivered what I promised to pay for. I am not able to maintain the timeshare and need to give it back. I was assured I could be absolved of responsibility for the ownership. This timeshare creates a financial hardship for me and I cant afford it. Despite attempts to tell them no, *************** reduced the price of the timeshare and assured me that if I no longer wanted it, I could stop making maintenance fee payments and it would absolve me of the timeshare. I had not been able to use it; there was no availability. So I was convinced by ***** that I needed to increase my points to get what I was promised. This solved nothing and only made things worse for me financially. This was a huge waste of money and feels like a big scam. I am a single mother, supporting three children. Keeping this timeshare is not an option for me. I need help.