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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Flooring company has promised to fix the flooring issue yet I have not heard from them. Tired of calling them trying to get the problem resolved. Won't answer the phone and won't call back. Floor has a lifetime warranty. Owner of the company has been out and representative from the floor manufacturer. They were suppose to schedule a time to fix the flooring issues. I have not been contacted back or even attempted to fix my problem.Business response
09/27/2021
Business Response /* (1000, 11, 2021/09/20) */ Owner spoke with Mr. ***** on 9/16/21. Original product was purchased in 2018 since then the manufacture has changed the locking system. After inspection with Manufacturing Rep. and Mr. ****** they informed the *****'s that Rep. would need to locate a box of the material, if one even existed that was prior to the updated locking system. Rep. has performed a nationwide search and has now found a box which can be used for replacement. We are waiting to receive this box of material. Pending the arrival of this box of material, Mr. ****** has scheduled repair the week of 9/27/21.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.