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Complaint Details
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Initial Complaint
09/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have a termite bond with Clark's since 2001 that I have paid $200 every October on time each year since 2001. Termite damage was discovered during a deck removal and additional fee for contractors to repair the termite damage was $1600. Contractors suggested I contact Clark's since I have a termite bond. Clark's did not want to pay for the entire amount although they admitted there was termite damage. Offered me 1/2 of the additional repair costs and then changed that to $1000 instead of $800. I stupidly agreed. After 4 weeks I got a check for $800 and a manager brought me $200 in cash. The $800 check was a bad check and bounced and I was out $812 due to bad check fee. I understandably was irate and spoke to a different manager, Deshawn, who promised me a new check to be overnighted. This was Friday 09/23/2022 and I received a check for $800 on Monday 09/26 at 7pm left by fed ex in my front door step. I called again and asked for my $12 for their bad check and was told they would give me $212 which includes the renewal fee for this year as I no longer wish to deal with this company. Today I am told it will take 4 weeks to give me the $12 and the $200. Deshawn was dismissive and unconcerned for my issue. This company did not inspect my property as the bond I paid for insured or they would have found the termite damage and then did not want to pay for the damage as the bond insured. I would now like the additional $800 for the entire amount I paid for termite damage that Clark's overlooked. And I want my $12 bad check fee immediately.
Business response
10/03/2022
Customer has been contacted and the situation has been resolved.Customer response
01/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *********Business response
01/30/2023
Confirmed with Accounting department. Check is being issued today and will be overnighted to Ms. *********.Initial Complaint
09/27/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
@ one year ago termites were found in my house, my wife called Clark's Termite and Pest control to have the damage inspected. She then requested a schedule of the repairs, which none was received. To date too many items are not corrected 1. Plaster Board not repaired 2. Base trim not repaired/ replaced 3. Double doors do not align properly/ causing see thru air gap on door frame 4. Nail holes in double door are still visible 5. Dead bolt does not work properly 6. Regular lock does not work properly 7. Painting of door trim inside and outside not completed 8. Flooring not repaired I should not be required to coordinate the efforts of the contractors to get this work done I pay my termite bond on time and expect some service from this company. Clark's wants us to coordinate the repairs of the contractors,Business response
11/07/2022
Customer has been contacted and we're working to address the concernsBusiness response
11/18/2022
The process of repairs has started and should be finished early next week.Customer response
11/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *****Initial Complaint
07/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My home was built in June of 2019 at which time Clark's Termite and pest control did my termite bond. Since living in the home I have always been able to renew the bond during this time frame with the exception of this year. I didn't get a refund this year and overtime hours were cut at work, being I'm already choosing between groceries and bills. I decided to push back the renewal to later on in the year. Clark's on the other took it upon themselves to show up at my home without me making an appointment with them. They check the towers without my consent. The driver called me to let me know after the work was done that none of the towers needed to be replaced. I told the service tech I never make an appointment for them to come out. He told me not to worry about it because until they do the inside of the home I will not be charged, A week later I received an invoice in the mail. I called the company the next day to find out why I was being billed? In a roundabout way, I was told to pay it or they will come and remove the towers and then notify my mortgage company. They said it is the annual date for the towers to be checked and they have every right to come out and check them. I'm shocked at the company's behavior, up until now I've been pleased with their services and have never had a problem with them, I can't believe they showed up on their own to my home did a partial renewal and then send me a full bill. As the customer, don't I have a say in what goes on with my home?Business response
08/02/2022
Business Response /* (1000, 8, 2022/07/25) */ Good morning. I will be reaching out to you to resolve this issue. Thank you for your patience.Initial Complaint
07/15/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I cancelled a mosquito service on May 25, 2022. Was told I would receive a $300 refund within a week. I have continued to call with no response. I have sent numerous emails and am basically being ignored. It has been almost 2 months and still no refund.Business response
07/26/2022
Business Response /* (1000, 5, 2022/07/15) */ I apologize for the delay and inconvenience, I will ensure you receive your refund in next week.Initial Complaint
07/12/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
When I bought my home in June 2021, I contacted Clark's Pest Control to transfer the termite bond from the previous owners and set up pest control with add ons for spider, mosquito and fire ant . This was paid once for multiple treatments over the entire year. During the year there were various messages where the exterminator could not provide service due to weather (no mosquito treatment in the rain) or is the exterminator was out of product. Some of these services still have not been provided after several weeks of trying to get them rescheduled. On 7/2 my credit card was charged for another round of annual services, with no notice of price increase, no option to amend the services, and one week before the other contract was up. I have made multiple attempts to reach someone via phone and text with little to no response. I have disputed the charge on my credit card and I am waiting for the credit card company to make a decision.Business response
08/02/2022
Business Response /* (1000, 14, 2022/07/27) */ The credit card has been refunded for the full amount back to customer. ******* ***** Branch ManagerInitial Complaint
11/18/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
My husband and I have been with Clarks Termite pest control for the past 9 years. We never had issues with appointments or services until now 11/17/2021. Our renewal is due Sept of every year. Due to my husband and I conflicting work schedules We scheduled our original renewal appointment to be serviced in Oct 2021. Clarks called me to reschedule for another time and day. Unfortunately, we had to reschedule for Nov 17. From my understanding the appointment hours were between 10am - noon. I received a phone call at 8:59am and a voicemail. I was not near my phone at this time because I was running errands. I did not listen to the voicemail until 10:05am I did not bother to call back since I was almost near my house I figured since I do not have to be home they will at least execute the outside first because I also unlocked the gates for their convenience. I got home at 10:13am received an email about a cancellation. I was so confused I called immediately to see where the confusion happened. The representative advised me the technician Blake called a manager who made the decision to cancel my services since they could not contact me and it was past the renewal date. I was flabbergasted and asked to speak with a manager I spoke with a corporate manager name KELSEY. She advised me she could not authorize my services to be restored but will speak to ***** the manager of my area of the issue. My home is now at risk. My services were discontinued on the same day of my scheduled renewal because I was not home when a confirmation email clearly states I do not need to be home. In the past they have replaced all baits outside even if I was not home and called us to reschedule an appointment for the inside . I am requesting my services to be restored as we did not wish to cancel and be compensated for our inconvenience somehow. This was an incompetent decision a manager made and don't want to ignore all of the great services Clarks has given us in the past.Business response
12/07/2021
Business Response /* (1000, 10, 2021/11/30) */ The customer was informed of regulations that we have to adhere to regarding inspection of her property and that it could not go more than 30 days past her renewal date (which is September 25). Despite repeated attempts by Clark's to work with customer on remedying this issue there has been no attempt to comply by customer. We made the termite bond inactive on this property due to lack of communication and the fact that we were held to comply with regulations we have to follow. I spoke to the customer and agreed to come back out and reinstall the stations with an agreement in place for the payment of the past due renewal fee.
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Get a QuoteCustomer Complaints Summary
48 total complaints in the last 3 years.
8 complaints closed in the last 12 months.