Business ProfileforPoly Energy

Where to start! My sales man was Donnie! That was mostly a good experience! But the one thing that don’t mention is how many people /other companies you have to deal with just to get things up and running. I’ll! Make it short. They made it sound like I would only have $20 electric bills! And that’s a quote! I can’t help what they say there not allowed to tell costumers! They told me my bill would run around $20 this month my bill is 465.67. The installer who was wonderful, finished up and told me someone from poly would be out to fix my WiFi connection to make sure it was what my system needed! He still hasn’t showed! It’s been 4 months ( my system has only been up and running for a 5 weeks! That’s why I’m pissed over the &465.67 bill! But anyway, the person that gave me at poly energy that will handle my account, I kid you not is clueless. I get so angry every time I talk to her, which is twice she always gives me the wrong information. Example the last time I talked to her, she mentioned something about my battery system, I said I don’t have a battery system. She said you have to have a battery system for it to work. I said how much is a battery system? me being the idiot I am. Thinking couple hundred dollars she said no it’s 10 to 15,000. I said well don’t you think so much to mention the battery system to me? She said yes because you need one to bring your system. So I get on the phone to my salesman to tear him a new one.and the program that I’m on does not have to have battery system. It helps and I would’ve like to known that option but my local electric company buys energy back for me. And I want to tell about the first time I talk to this lady. But and then they said I would be having someone to come out to A soft run with a solar panels before they turned them on. That didn’t happen. She sent me an email. It won’t be through it. And I’m new to the solar world. I would’ve felt a lot safer with more than just an email! I don’t have enough spice to finish