Business ProfileforHonest 1 Auto Care

Plaintiff gave an incredibly detailed description of a loud clunking sound coming the front end of the car on 08/30/2022 (see attachment). The detail description would typically mean a problem with tie-rods however I found out later that the Defendant ignored the tie-rods because they "looked" new. Honest A-1 diagnosed the problem at a right front axle. The call from A-1's Manager said it was the axle and so I authorized them to fix it. After the axle was replaced, the Manager said they got rid of "most of the noise," which was not true, there was zero change in noise and A-1 said, on further inspection, that yes in fact the inner tie-rod was loose. A-1 takes not responsibility for their misdiagnosis, and I made two offers to resolve the matter that the service advisor, Kevin, said were "reasonable" but the A-1 Manager, Sky, did not return my calls on Thursday (09/01), my call on Friday (09/01), not on Saturday (09/02) or my call on Tuesday (09/06), forcing me to file this lawsuit. This is an extremely frustrating when the Manager refuses to discuss issues and ignoring very reasonable offer to cure their mistake and when they take absolutely no responsibility whatsoever for this obvious misdiagnosis and there lack of ordinary care. I feel that a lesson should be sent to this company to show they have a duty to pursue the customers symptoms and discuss with them when those symptoms are not going to be pursued especially when it is a silly reason like "something looked "new". In addition, we must show a company that managements refusal to even talk to the customer and address their offers for a reasonable resolution. Seeking refund of $643.50