ComplaintsforKG Smith Company
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Complaint Details
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Initial Complaint
01/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Kubota RTV-XG850 2021 Steering recall.I was not notified of a recall by ****** or KG Smith. I did research on the steering issue.11/16/2023 I took the side kick to KG Smith 11/27/2023 I called and they said they needed to order parts.12/11/2023 I called again, and they said they needed to send in pictures to ****** and they would call when it was ready.1/2/2024 I called and talked to a person doing inventory and no one was around to answer, and he would get someone to call me back.1/3/2024 Someone called and said they have to order more parts and they would have it out on Friday 1/5/2024.1/8/2024 I called and talked to KG Smith, he said he wasn't aware of the problem and would check on it and call me back. He still has not called back.1/10/2024 I called and asked for KG Smith, but he was tied up so they took my name and number, and he would call me back. Still no call back.1/15/2024 Still no calls and it is still in the shop.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.